Sales Operations Analyst

Sales Operations Analyst - WWCO Center of Excellence

• This is a hybrid position based out of our Maitland, FL, Florham Park, NJ, or Tempe, AZ Office*

Position Overview

ADP is looking to hire a Sales Operations Analyst (part of the Commercial Operations Center of Excellence function) to help us drive change management, as well as support the Sales & Partnerships organizations in improving infrastructure, including tools, systems and analytics. Collaboration with sales teams and internal partners is essential for success in this role, particularly regarding policy changes. Must have a strong background in sales analytics and automation and a proven ability to adapt to change quickly, as this will be pivotal.

This is a highly visible and instrumental role to our sales organizations. We are seeking an individual who has high energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception.

Key Responsibilities:

Revenue Share Technology Ownership:

• Lead the setup, configuration, testing, and deployment of the organization's revenue share technology platform.
• Serve as the primary business administrator and subject matter expert for the rev-share system.
• Manage platform enhancements, troubleshooting, user access, and ongoing maintenance.
• Partner with Technology teams and vendors to identify system improvements and resolve issues.
• Develop and maintain business requirements, process documentation, data mappings, and operational workflows.
• Ensure proper integration and data flow between revenue share systems, CRM platforms, financial systems, and reporting tools.
• Monitor system performance, data accuracy, and revenue attribution logic.

Revenue Share Program Management:

• Manage the day-to-day operations of revenue share programs across multiple partner channels.
• Oversee the end-to-end lifecycle of revenue share agreements from partner onboarding through payout.
• Validate partner eligibility, contract terms, commission structures, and revenue-sharing rules.
• Maintain partner records, program configurations, and compensation schedules.
• Ensure accurate tracking of revenue events and commission calculations.
• Monitor program performance and identify opportunities for operational improvements.

Partner Onboarding & Support:

• Coordinate onboarding activities for new revenue share partners.
• Configure partner profiles and establish revenue attribution rules within the platform.
• Serve as the primary point of contact for partner operational inquiries.
• Provide training and support to internal stakeholders and external partners on program processes and technology tools.
• Resolve partner issues related to reporting, revenue calculations, and payments.

Revenue Validation & Payout Administration:

• Review and validate revenue share calculations prior to payout processing.
• Reconcile revenue and payment data across multiple systems.
• Partner with Finance to ensure timely and accurate revenue share payments.
• Investigate and resolve discrepancies, payment exceptions, and audit findings.
• Support monthly, quarterly, and annual financial reporting requirements related to revenue share programs.
• Maintain documentation and controls to support audit readiness and compliance requirements.

Reporting & Analytics:

• Develop and maintain operational dashboards and performance reporting.
• Analyze revenue share program performance, trends, and partner profitability.
• Provide recommendations to improve program effectiveness, partner engagement, and operational efficiency.
• Create executive-level summaries and presentations for business stakeholders.
• Track key performance indicators, including partner growth, revenue contribution, payment accuracy, and operational metrics.

Process Improvement & Governance:

• Identify opportunities to automate manual processes and improve scalability.
• Establish and maintain operational controls and governance standards.
• Document standard operating procedures and best practices.
• Support audit, compliance, and risk management initiatives.
• Lead continuous improvement efforts focused on operational excellence and partner satisfaction.

Required Qualifications:

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other forms of acceptable experience include:
• 3-5 years of experience in business analysis, operations, partner programs, revenue share, commissions, incentive compensation, or related functions.
• Experience managing business systems and technology platforms.
• Strong analytical and problem-solving skills.
• Experience with data validation, reconciliation, and financial reporting processes.
• Advanced proficiency in Excel, SQL, and reporting/BI tools such as Power BI, Tableau, or similar.
• Ability to translate business requirements into technical solutions.
• Excellent communication and stakeholder management skills.
• Strong project management and organizational abilities.