Sales Operations Manager

Company Description

Coated Products North America (CPNA) is part of the BlueScope group of companies located in 12 countries and employs over 14,000 employees. As a leading international supplier of steel products and solutions, principally focused on the global building and construction industry, we believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success.

ASC Sales Operations Manager

About the Role

ASC is seeking a highly analytical and business-minded Sales Operations Manager to help drive commercial excellence across our sales organization. Reporting to the Vice President, Commercial, this role is responsible for creating the operating discipline, reporting visibility, sales process rigor, and commercial insights needed to support profitable growth.

The successful candidate will partner closely with Sales, Finance, Customer Service, Operations, Marketing, Product Management, and IT to improve forecasting, pipeline management, sales force effectiveness, performance reporting, and cross-functional execution. This is a highly visible role that serves as a trusted advisor to commercial leadership and helps transform data into action.

What You'll Do

Sales Operations & Commercial Execution

• Establish and maintain commercial operating rhythms, including pipeline reviews, forecasting routines, account planning, and performance reviews.
• Drive accountability and follow-through on key sales priorities and growth initiatives.
• Create and improve standard work, management routines, and operating processes that enhance commercial execution.
• Support quota deployment, incentive planning, compensation reporting, and annual planning processes.

Analytics & Business Insights

• Develop dashboards, scorecards, and executive reporting that provide clear visibility into sales performance and commercial priorities.
• Analyze pipeline, forecast, customer, claims, activity, and performance data to identify risks and opportunities.
• Deliver actionable recommendations and decision support to commercial leadership.
• Improve visibility to customer commitments, escalations, claims, and recurring service issues.

CRM & Process Improvement

• Drive Salesforce adoption, opportunity management, activity tracking, and data quality standards.
• Improve reporting accuracy and consistency across commercial teams.
• Partner with IT and business stakeholders to enhance Salesforce, CPQ, reporting tools, and workflow automation.
• Identify process gaps and implement solutions that improve efficiency, accountability, and customer experience.

Team & Cross-Functional Leadership

• Lead and develop the Sales Analyst role through coaching, prioritization, and performance management.
• Collaborate across Sales, Customer Service, Finance, Operations, Marketing, Product Management, and IT.
• Influence stakeholders and drive action in environments where direct authority may not exist.

What Success Looks Like

In this role, you will:

• Improve forecast accuracy and pipeline visibility.
• Increase Salesforce adoption and CRM data quality.
• Deliver meaningful reporting and insights that improve decision-making.
• Strengthen commercial operating discipline and accountability.
• Improve alignment across commercial and support functions.
• Help leaders make faster, more informed business decisions that support profitable growth.

Qualifications

Required

• Bachelor's degree in Business, Finance, Analytics, Marketing, or a related field, or equivalent experience.
• Experience in Sales Operations, Commercial Operations, Business Analytics, Revenue Operations, or a related function.
• Strong analytical and problem-solving capabilities.
• Experience working with CRM platforms, preferably Salesforce.
• Advanced reporting and dashboard development skills.
• Demonstrated ability to influence cross-functional stakeholders.
• Strong communication and presentation skills.

Preferred

• Experience supporting forecasting, quota planning, incentive compensation, or commercial planning processes.
• Experience with CPQ platforms, business intelligence tools, and sales performance reporting.
• Experience leading process improvement initiatives and driving organizational change.
• Prior people leadership or analyst development experience.

Pay Range: $137,500 - $158,300 base salary

Who You Are

You are a proactive, highly organized professional who enjoys creating structure in complex environments. You combine strong analytical skills with practical business judgment and are motivated by helping organizations improve performance through better data, processes, and execution.

You are comfortable working across functions, influencing without authority, and translating complex information into clear recommendations that drive action.

Why Join ASC?

This is an opportunity to play a central role in shaping the commercial operating model of a growing business. You will work closely with senior leaders, influence key business decisions, and help build the processes, tools, and insights that enable sustainable, profitable growth.

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long-term disability, paid time off, and retirement.

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal

opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.