Sales Operations Manager

Join the Fast-Growing Team This team is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Roles & Responsibilities

1. Strategic Business Partnership & Revenue Accountability
   • Serve as the core business partner to Sales Leadership across different regions, owning Forecasting Accuracy and Revenue Certainty as primary operating KPIs.
   • Drive annual/quarterly revenue planning, ensuring strategic plans are operationally executable and aligned with regional market maturity.
   • <
   • Lead to Cash (L2C) Process Optimization
     • Own the end-to-end L2C operational architecture, from lead routing and opportunity qualification to contract closure and revenue recognition.
     • Design and implement standardized sales motions, account management playbooks, and pipeline hygiene rules tailored to cloud/AI infrastructure sales cycles.
     • Build automated workflow tools and CRM enhancements (via direct configuration or partnership with Engineering/BI) to reduce manual friction and accelerate deal velocity.
     • <
     • Data-Driven Insights & Risk Management
       • Build and oversee full-lifecycle forecasting methodology and data operations infrastructure, including predictive models, multi-role dashboards, and automated risk alerts.
       • Conduct deep-dive analysis on pipeline health, conversion funnel leakage, account coverage gaps, and churn propensity, delivering actionable insights to regional leadership and HQ.
       • Establish standardized reporting frameworks in partnership with BI, ensuring consistent metrics definitions and single-source-of-truth visibility.
       • <
       • Cross-Functional Collaboration & Enablement
         • Act as the primary interface between Sales and back-office functions (Marketing, Partnerships, Product, Finance, Legal), aligning resources to land business rules and resolve execution blockers.
         • Support Marketing and Partnership team initiatives, including joint go-to-market programs, partner onboarding, and co-marketing campaigns.
         • Drive best practice codification and change management across regional teams, ensuring operational consistency while accommodating local market nuances.
         • <
         • Ad-Hoc Strategic Projects
           • Lead or support special projects including new market entry, organization turn-over, team integration, and competitive response programs as business needs arise.Minimum Qualifications
           • Bachelor's degree or above in Business Administration, Finance, Economics, Statistics, Computer Science, or a quantitative field.
           • Minimally 5 years of progressive experience in Sales Operations, Revenue Operations, or Business Operations, in a role managing regional or cross-functional teams in B2B SaaS, Cloud Computing, or AI/ML infrastructure. Deep hands-on experience in B2B SaaS, Cloud Computing, or AI/ML infrastructure businesses; prior exposure to enterprise software sales cycles and channel/partner ecosystems is essential.
           • Deep hands-on experience in L2C process design and optimization, including lead management, pipeline governance, and forecasting methodology. Proven track record of building data-driven operational systems from 0 to 1, including customer segmentation frameworks, predictive analytics, and multi-role dashboards.
           • Proficiency in CRM platforms (Salesforce preferred) and familiarity with lead-generation/sales intelligence tools (Apollo, LinkedIn Sales Navigator, or equivalents). Strong command of BI systems and dashboard development (Tableau, PowerBI, or proprietary tools); proficiency in SQL, Python, or R for data manipulation and analysis.
           • Experience in sales incentive design and channel partner program management, with ability to model financial impact and ensure compliance.
           • <

             Preferred Qualifications

             • Master's degree or MBA preferred.
             • Prior experience in tech companies with global expansion and familiarity with their internal data systems and operating rhythms.