Salesforce Project Manager

Salesforce Project Manager

Responsibilities:

• Collaborate with the Salesforce Modernization Product Manager, Senior Project Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.
• Create and maintain project documentation such as project charter/scope, project plans, status reports and operational checklists.
• Create project work plans (dependency diagrams) & schedules including identification of resource skills necessary to deliver full project scope.
• Load and track project work plans & schedules in PMO's enterprise reporting tool (e.g. MS Project Online)
• Manage program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction - communicating this regularly to Product Manager, Senior Project Manager and the Associate Deputy Commissioner of Technology, Analytics and Digital Transformation
• Facilitate technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts
• Manage project issues and risks to prevent potential barriers to project success; Escalation point for Risk and Issue mitigation/resolution within client and other agencies.
• Primary point of communication between client, vendors and other agencies to coordinate and manage meetings; collect feedback and action items from interactions with vendors and track/manage them in PMO system.
• Understand Modernization goals, objectives, schedules and functionality; communicate them clearly to the development team(s) at vendors and within the client.
• Develop acceptance test plans, validate test plans with business & drive testing/acceptance process
• Responsible for ensuring all team members have access to the proper systems for interacting with other team members, reviewing materials and testing functionality in the systems and product demos.
• Maintain Team Rosters indicating status and access to products and licensing.
• Maintain budget spreadsheets, tracking billing from vendors, informing progress and alerting client senior management of discrepancies.

• Minimum of 5-8 years of experience in IT project management with capability of managing complex, cross-functional IT projects. experience working in a project portfolio management environment involving external delivery partners and multiple software vendors
• Strong issue & problem management skills, including root cause analysis and troubleshooting skills are required
• Masters-level knowledge of Microsoft's entire productivity suite including Office 365, Teams, SharePoint Online and OneDrive, Project and/or Planner. Power BI a plus
• Prior project management of large public sector IT projects, with understanding of the client practices, policies and budgeting is a major plus
• Familiarity with organizational change management including end user training
• Experience creating and implementing plans according to project goals and objectives
• Working knowledge of project management concepts as defined by PMI
• Knowledge of Agile/Scrum and ITIL concepts, Theory of Constraints a plus
• Experience in working and managing multiple projects simultaneously in a highly matrixed environment
• Ability to handle multiple, concurrent priorities with little or no direction, and meet established timeline
• Strong written and presentation skills, ability to tailor information to an audience in a way that establishes rapport, persuades others, and gains understanding at all levels
• Strong interpersonal skills, including the ability to work across the organization and interact, influence, manage and negotiate effectively at all levels including senior level management
• Demonstrated leadership with strong organizational and customer service skills with attention to detail; process redesign experience highly desired
• Understanding of software development lifecycle and release management methodologies

• Knowledge of implementing Salesforce and/or driving large Salesforce deployments is a significant advantage
• Experience managing a software or services project including end-to-end product development and leading a team
• Proven ability in both waterfall and agile technology delivery methods
• Understanding of agile milestones and ability to facilitate all aspects of the agile and/or waterfall methods of product management
• Ability to build trusted relationships with stakeholders, senior managers, front-line leaders and employees at all levels
• Experience with contract management and vendor interaction in delivering large-scale products or web services