Scheduler

Our client is seeking a highly organized and detail-oriented Scheduler to coordinate and manage daily schedules for cleaning, maintenance, and repair services. The Scheduler will ensure that jobs are scheduled efficiently, technicians and cleaning crews have the information they need, and customers receive timely and professional service.

The ideal candidate is comfortable working in a fast-paced environment, has strong communication and organizational skills, and is proficient with Smart Service and QuickBooks.

DUTIES AND RESPONSIBILITIES:

• Schedule and coordinate cleaning, maintenance, and repair appointments.

• Use Smart Service to create, assign, update, and manage daily work schedules.

• Coordinate technicians, cleaners, vendors, and other service personnel.

• Communicate appointment details, changes, delays, and cancellations to customers and staff.

• Monitor daily schedules and make adjustments as needed to accommodate emergencies or schedule changes.

• Confirm appointments and ensure all necessary job information is available before dispatch.

• Track completed and outstanding work orders.

• Enter and maintain accurate customer and job information.

• Assist with invoicing, billing, payments, and account information using QuickBooks.

• Review work orders for accuracy and completeness.

• Communicate with customers regarding scheduling, service requests, and follow-up needs.

• Help ensure jobs are completed on time and properly documented.

• Maintain organized records and provide administrative support to the operations team.

• Assist management with scheduling reports and other administrative tasks as needed.

QUALIFICATIONS:

• Previous experience in scheduling, dispatching, office administration, property services, maintenance, cleaning, or a related field required.

• Experience with Smart Service strongly preferred.

• Experience with QuickBooks strongly preferred.

• Excellent organizational and time-management skills.

• Strong verbal and written communication skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong attention to detail and accuracy.

• Comfortable communicating with customers, technicians, and vendors.

• Proficient with computers, email, and Microsoft Office or Google Workspace.

• Ability to work independently while also being a strong team player.

Full-time: Mon – Fri

Pay = $25/hr