Scheduler

Community Care Network is hiring a Controller!

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals, and families through responsive, innovative, and collaborative human service

About the Role:

The Scheduler plays a critical role in supporting the delivery of timely, accessible mental health care by coordinating appointments for clients with clinical staff. This individual ensures that scheduling is accurate, efficient, and responsive to both client needs and clinician availability. The Scheduler serves as a front-line representative of the agency, promoting a welcoming and professional experience for all clients.

Principal Responsibilities:

Scheduling Appointments

• Coordinate and schedule appointments for clinicians, case managers, and other mental health professionals.
• Manage incoming calls and messages related to appointment requests, cancellations, and rescheduling.
• Maintain a daily Will-Call list.
• Maintain a two-month rolling schedule of appointments in Credible for staff.
• Confirm client appointments 48 hours in advance; follow up on no-shows and cancellations.
• Maintain up-to-date records in the Electronic Medical Record (EMR) system and ensure compliance with scheduling policies.
• Provide excellent customer service to clients, demonstrating empathy, professionalism, and confidentiality.
• Communicate scheduling issues or conflicts to the Manager of Administrative Services or relevant staff.
• Assist with coverage and coordination for staff working across multiple sites or via telehealth.
• Participate in quality improvement initiatives related to access and timeliness of care.
• Providing information and answering questions about appointments.
• Updating client account information.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent; Associate's Degree or relevant coursework preferred.
• Previous experience in an administrative or scheduling role.
• Attention to Detail, accuracy in maintaining records and managing data.
• Team Player: Ability to work collaboratively across departments.
• Knowledge and proficiency in the use of technology: Microsoft products, software packages, EMR, etc.
• Excellent communication skills and a client-centered attitude.
• Must be comfortable working in a trauma-informed, culturally competent environment serving diverse populations.
• Must have a valid driver's license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• Successful completion of a criminal history background check after hire.

Benefits:

• Pay Range - $20.73 -$22.50 hourly (compensation is typically dependent upon experience)

• Comprehensive Benefit Package

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Health saving account

• Life insurance

• Paid time off

• Professional developmental assistance

• Retirement plan

• Tuition reimbursement

• Vision insurance

• Career Training and Development

• Collaborative and engaging team meetings with supervision.

Our core work is guided by our core values of Trust, Accountability, Respect, Cultural Competence, Person-Centered Care, and Continuous Learning and Growth.

CCN is an Equal Opportunity Employer.