Secretary II – Urology

Employment Type: Contract
Department: Urology
Location: New York, NY 10019
Duration: 13 Weeks
Extension: Possible based on business needs
Schedule: Monday–Friday, 8:30 AM–4:30 PM
Hours: 40 Hours/Week

Position Summary

We are seeking an experienced Secretary II to provide administrative and secretarial support within a busy healthcare/urology department. The position will support physicians and clinical staff while assisting patients with check-in, registration, appointment scheduling, telephone inquiries, medical records, and general administrative needs.

The ideal candidate will have strong healthcare administrative experience, excellent customer service skills, proficiency with Epic, and the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Key Responsibilities

• Provide administrative and secretarial support to physicians and department staff.
• Answer incoming calls, take messages, respond to patient inquiries, and route calls appropriately.
• Check patients in and verify demographic, insurance, identification, primary care provider, and referring physician information.
• Schedule consultations, follow-up visits, procedures, diagnostic testing, and other appointments.
• Register new patients and update patient information in Epic.
• Scan insurance cards, identification, consent forms, and other documents into the EMR.
• Prepare patient charts and ensure required records, reports, and test results are available for appointments.
• Collect patient copayments and perform daily cash reconciliation.
• Manage patient messages and return calls promptly.
• Confirm appointments and follow up with patients regarding missed appointments and rescheduling.
• Assist with patient outreach and appointment coordination.
• Maintain department records, files, correspondence, and office supplies.
• Initiate and assist with insurance pre-authorization processes when required.
• Provide administrative coverage for other support staff as needed.
• Maintain strict confidentiality of patient information and handle Protected Health Information (PHI) appropriately.
• Perform other administrative duties as assigned.

Required Qualifications

• 3–5 years of secretarial or healthcare administrative experience.
• Previous Epic EMR experience required.
• Typing speed of 75 WPM required.
• High School Diploma or GED equivalent.
• Strong computer literacy and proficiency with standard office applications.
• Experience with word-processing and presentation software.
• Strong interpersonal and verbal/written communication skills.
• Excellent customer service and patient-facing skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to work independently and resolve routine problems effectively.
• Fluent English and Spanish proficiency required — reading, writing, and speaking.

Preferred Qualifications

• Previous experience supporting physicians or clinical departments.
• Experience in a urology or specialty-care setting.
• Experience with MOSAIQ, ARIA, or Eagle systems.
• Knowledge of medical terminology and healthcare workflows.
• Previous experience with patient registration, insurance verification, and appointment scheduling.