Conduct market research to identify potential customers in the F&B&S Sector in North (Delhi, Rajasthan, MP, UP, Punjab, Haryana, HP, J&K, UK) & East India.
Develop and implement targeted marketing strategies to reach potential customers in these sectors.
Key account management including End Users, OEMs, System Integrators, Distributors
Build long-term customer business relations right from the concept phase and ensure product standardization at customer sites.
Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling.
Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers.
Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.
Act as the customer''s advocate and ensure their technical needs are met.
Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the PI - F&B&S in India.
Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.
Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support.
Provide high-quality technical support to prospects and customers during pre- and post-sales situations.
Understand and solve challenging application problems by recommending appropriate Watson-Marlow solutions.
Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM.