Summary: The Senior Account Manager is the service representative for each customer of Hill Mechanical Services and is responsible for managing all business through that customer that is performed with Hill Mechanical Services. The Senior Account Manager is also the main representative for The Hill Group to develop new customers for the entire company. This position is a full-time position (minimum of 40-hours a week).
Key Responsibilities:
Make warm calls to develop leads for all functions of The Hill Group. These leads are stored in the Hill Mechanical Services Database
Develop customers by process of interviews and providing services at the customer's request Estimate, sell, start up and manage maintenance service agreements. Complete contract start-up forms with detailed notes based on interviews and perform organized start up meeting if required Estimate, sell and manage repair work and projects for customers. Complete job startup forms, estimates, and manage the projects until fully complete Send copies of all proposals and estimates to vice president, operations manager, and sales manager for review Provide all necessary information for creating proposals, binding proposals, and delivering to customers Review service tickets for follow up with customers Manage account receivables to ensure payment of invoices and attend monthly receivable meetings Meet with major clients on a regular basis to review current services provided, projects completed, expectations, future needs and overall client satisfaction Monitor all activity daily for your accounts and proactively respond to issues Attend monthly sales meetings with information on active leads being pursued, current contract activity, and future contract activity Review active maintenance contracts at renewal for update, price increase, and profitability. Create references following standard procedure for use by The Hill Group Entertain clients for developing customer relationships Review annually the service products your major clients have purchased and pursue up-selling and cross-selling to maximize each client's business potential with services provided by The Hill Group Provide due diligence for customers to assist with budgeting, tenant projects, and capital projects Attend major organization functions such as BOMA, NAIOP, IFMA, etc., as assigned Promote safety in the workplace
Experience and Qualifications:
A Bachelor of Science degree in Mechanical Engineering, Mechanical Engineering Technology, Building Construction Management or related major Seven to ten years' experience required Proficiency in all Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
Other Qualifications:
Requires an ability to work effectively and efficiently under pressure and adjust to changing situations Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task Must have excellent written and verbal communication skills Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc. Must be able to work independently with limited supervision while still being a team player Must be dependable, organized and self-motivated