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Senior Account Manager

The Staff Pad

Chicago, IL

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JOB DETAILS
SKILLS
Best Practices, Billing, Budget Management, Business Growth, Business Skills, Business Support, Coaching, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Cross-Selling, Customer Relationship Management (CRM), Customer/Client Research, Exceeded Sales Goal, Financial Management, Fine Art, Forecasting, Import/Export Compliance, Insurance, Leadership, Logistics, Mentoring, Microsoft Product Family, Negotiation Skills, People Management, Performance Analysis, Problem Solving Skills, Process Improvement, Product Pricing, Profit & Loss, Project Tracking, Quality Assurance, Regulations, Revenue Growth, Risk Management, Safety/Work Safety, Sales Management, Sales Presentation, Service Delivery, Strategic Accounts, Team Building, Team Player, Vehicle Driving
LOCATION
Chicago, IL
POSTED
Today
Job Description
The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at their Chicago, IL location.

This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies.

This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.

What You'll Do:

Strategic Client Leadership

  • Serve as the senior point ofcontact for key and high-value client accounts
  • Build & maintain long-termpartnerships and act as a trusted advisor on logistics strategy
  • Develop a strong understanding ofclient objectives to identify growth opportunities and enhance servicedelivery
  • Lead client meetings,presentations, and business reviews
Revenue Growth & Account Development
  • Manage and grow a portfolio ofstrategic accounts, driving revenue expansion and profitability
  • Identify cross-selling andupselling opportunities across service lines
  • Support new business developmentthrough networking, referrals, and industry engagement
  • Support leadership and contributeto pricing strategies and market positioning initiatives
Project & Operational Oversight
  • Oversee successful execution ofcomplex domestic and international logistics projects from inception tocompletion.
  • Ensure projects are delivered ontime, within budget, and to the highest service standards.
  • Act as the escalation point foroperational challenges and client issues.
  • Coordinate cross-functional teamsto ensure seamless delivery across all service areas
Financial Ownership & Performance Management
  • Manage account financials,including quoting, billing, cost control, and margin optimization
  • Monitor & manage projectprofitability and implement strategic adjustments when needed
  • Achieve and exceed individualrevenue targets (increased expectations aligned to seniority)
  • Provide forecasting, reporting, andperformance insights to leadership
Compliance & Risk Management
  • Ensure accuracy and compliance ofall regulatory documentation, including CITES, NOAA, and U.S. Fish &Wildlife requirements
  • Maintain expertise in internationalshipping regulations and risk management/mitigation
  • Ensure all client deliverables meetlegal, insurance, and company standards
Leadership & Team Development
  • Mentor and support Account Managersand junior team members
  • Share best practices and contributeto team development
  • Provide guidance on complexaccounts and support issue resolution
  • Foster a collaborative andhigh-performing team environment
Cross-Functional Collaboration
  • Partner with senior leadership(VPs, Directors, General Manager) on key accounts and strategicinitiatives
  • Collaborate with global offices toensure service consistency and excellence
  • Support internal processimprovements that increases operational efficiency and enhances clientoutcomes
Quality Assurance & Continuous Improvement
  • Champion service standards andbrand values
  • Analyze client feedback andimplement improvements
  • Lead post-project reviews to driveoperational efficiency and innovation
General Responsibilities
  • Comply with all company policies,procedures, and Health & Safety regulations
  • Act in the best interests of theorganization and its clients
  • Represent the company as a senior ambassadorin all professional interactions
What We Are Looking For

Education, Experience and Skills
  • Bachelor's degree or equivalentprofessional experience
  • 7-10+ years of account managementexperience within fine art logistics, auction houses, design, luxuryservices, or a related industry
  • Demonstrated success managingcomplex, high-value client accounts and revenue-generating portfolios
  • Strong commercial acumen with aproven ability to drive account growth, profitability, and clientretention
  • In-depth knowledge of logisticsoperations, import/export compliance, and pricing strategies
  • Excellent leadership,communication, presentation, and negotiation skills
  • Experience mentoring, coaching, orsupporting junior team members
  • Proficiency in Microsoft OfficeSuite; experience with HubSpot and Moveware is a plus (training provided)
Why Join This Opportunity?
  • Work with a globally recognized leader in fine art logistics
  • Partner with prestigious, high-value clients
  • Play a strategic role in business growth and client success
  • Collaborative, high-performance environment with strong leadership support

If you are passionate about delivering exceptional client outcomes and driving continuous improvement, we encourage you to apply today and a growing team.

About the Company

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The Staff Pad

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