Job Description
Introduction:
How you'll make an impact:
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
- Serve as the primary relationship manager for a portfolio of Employee Benefits clients, delivering exceptional day-to-day service.
- Partner with the Production team to lead renewals, guide client strategy, and ensure a smooth client experience.
- Build trusted relationships with HR leaders, executives, and key decision-makers.
- Anticipate client needs, resolve issues proactively, and keep projects moving forward.
- Identify opportunities to strengthen client relationships, improve outcomes, and expand services where appropriate.
- Collaborate with internal teams and carrier partners to deliver high-quality solutions and support.
About you:
Required:
- Bachelor's degree with 3+ years client service and/or claims management experience
-OR-
- High School degree/GED with 8+ years client service and/or claims management experience.
- Producer's License.
- Ability to travel up to 25% of the time.
- Proficiency in Microsoft Office.
- Appropriate licensing as required.
Preferred:
- Employee benefits, insurance, or client management experience.
- Strong relationship building and consultative communication skills.
- Business and financial acumen with a client-focused mindset.
- Comfort using technology to enhance productivity and service delivery.
Behaviors:
- Ability to balance multiple priorities and stay organized in a fast-paced environment.
- Comfort using technology to enhance productivity and service delivery.
- A proactive, self-directed approach and a commitment to delivering exceptional client experiences.
#LI-MB1
Compensation and benefits:At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Numbers & Facts
| Location | West Des Moines, Iowa |
| Job Type | Full-time |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder