Senior Associate, Content Strategist

Join J.P. Morgan Payments as a Senior Associate, Content Strategist and help define how one of the world''s leading payments businesses tells its story. You''ll be part of a global content team where your editorial instincts, strategic thinking, and passion for impactful storytelling will directly shape how we connect with clients, partners, and the broader market. This is a rare opportunity to build and scale modern content programs at the intersection of finance, technology, and global commerce - with the reach and resources of JPMorganChase behind you.

As a Senior Associate, Content Strategist on J.P. Morgan Payments marketing team within the Commercial & Investment Bank, you will lead the development and execution of thought leadership and editorial content that strengthens our brand credibility and supports key business priorities. You''ll translate complex payments and financial topics into clear, compelling narratives across multiple channels and formats - connecting strategy, audience, and measurement to drive real impact. Working closely with product, sales, regional, and marketing channel teams, you''ll help ensure our content earns attention in a competitive market and scales effectively across a large, global organization. This role is ideal for an editorial-minded self-starter with strong executive presence who is energized by building programs, shaping narratives, and continuously improving how content gets made and optimized.

Job responsibilities

• Develop and operationalize a thought leadership and editorial strategy for J.P. Morgan Payments, aligned to business priorities and audience needs across global markets
• Drive point-of-view development by identifying compelling story angles, sharpening narratives, and elevating drafts through decisive editorial judgment
• Lead narrative editing across formats - including articles, executive perspectives, data-led storytelling, scripts, and long-form content - ensuring clarity, credibility, and a consistent brand voice
• Own end-to-end execution of key content programs, including ideation, pitching, briefing, stakeholder alignment, production coordination, and delivery
• Publish and maintain content across digital platforms, including hands-on content management system (CMS) management covering posting, quality assurance, tagging, metadata, and updates
• Manage editorial planning, calendars, and workflow to ensure prioritization, on-time delivery, and clean handoffs across writers, designers, and channel owners
• Partner with product, sales, regional, and marketing channel teams to align content to go-to-market motions and integrated campaigns
• Build and improve content systems by developing repeatable templates, playbooks, governance frameworks, and lightweight processes that scale output without sacrificing quality
• Apply performance insights - including engagement data, conversion signals, and search optimization learnings - to continuously optimize topics, formats, and channel plans
• Support the launch and scaling of new content programs, franchises, or initiatives within a large, complex organization

Required qualifications, capabilities, and skills

• Formal training or certification on Content Strategy concepts and 5+ years applied experience
• Demonstrated strength in narrative development and editorial judgment - able to shape points of view, refine structure, and raise quality beyond copyediting
• Proven experience in editorial or newsroom environments, including managing or contributing to a brand publication, in-house content hub, or equivalent
• Systems-thinking mindset with the ability to design content approaches that connect strategy, audience, channels, and measurement
• Hands-on experience with a content management system (CMS), including publishing workflows, tagging, metadata, quality assurance, and basic troubleshooting
• Strong stakeholder management and communication skills, including experience partnering with senior and executive-level stakeholders
• Demonstrated project management ability - organized, deadline-driven, and capable of managing multiple workstreams with speed and precision
• Experience launching or scaling new programs or initiatives within a large or complex organization

Preferred qualifications, capabilities, and skills

• Background in financial services, payments, or fintech content with the ability to translate technical subject matter for business audiences
• Experience developing multi-channel campaigns and integrated content programs across digital, social, and owned platforms
• Familiarity with search engine optimization (SEO) principles and performance analytics tools used to inform content strategy
• Thoughtful, practical experience applying artificial intelligence (AI) tools to accelerate content production and personalization without compromising brand voice or quality
• A diverse portfolio demonstrating brand- and audience-led editorial work across formats and channels

Please note: Writing samples will be required if selected for an interview.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans