Senior Billing Manager

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About this Role

Pinnacle Fertility is seeking a dynamic, hands-on Senior Revenue Cycle Manager who is passionate about developing people, improving operations, and driving results. 

This is an exciting opportunity for an experienced revenue cycle leader to make a meaningful impact within a growing, multi-site fertility organization. Reporting to the Senior Director of Revenue Cycle Management, this individual will provide operational leadership across patient and insurance accounts receivable, call center operations, insurance verification, prior authorization, cash management, payment posting, and refunds. 

The ideal candidate is a collaborative, solutions-oriented leader who enjoys developing talent, strengthening workflows, and turning opportunities for improvement into measurable results. 

We're looking for someone who doesn't just manage day-to-day operations, but helps build stronger teams, smarter processes, and an exceptional patient experience. 

What You'll Do 

Lead, Coach & Develop Teams 

• Inspire, mentor, and develop managers, supervisors, and frontline teams, fostering a culture of accountability, collaboration, and continuous growth. 

• Establish clear expectations, provide meaningful coaching, and empower employees to succeed. 

• Build strong cross-functional relationships and create an environment where employees feel supported, engaged, and motivated. 

Drive Revenue Cycle Performance 

• Provide operational oversight of patient and insurance A/R, collections, insurance verification, prior authorization, cash management, payment posting, and refunds. 

• Monitor key performance indicators, identify trends, and implement strategies to improve cash flow, reduce aging, minimize denials, and increase operational efficiency. 

• Ensure timely, accurate insurance verification and authorization processes to support patient access, financial accuracy, and clean claim submission. 

• Partner with clinical, financial, and operational teams to resolve complex reimbursement challenges and eliminate recurring issues. 

Elevate the Patient Experience 

• Lead call center operations with a focus on service quality, first-call resolution, responsiveness, and patient satisfaction. 

• Ensure teams have the training, resources, and confidence to address patient billing, insurance, and financial questions accurately and compassionately. 

• Promote a patient-first approach while balancing operational efficiency and financial performance. 

Improve Processes & Drive Change 

• Evaluate workflows, identify inefficiencies, and implement sustainable improvements across revenue cycle functions. 

• Standardize processes, strengthen SOPs, and establish clear ownership, accountability, and performance expectations. 

• Identify opportunities for automation, system optimization, and enhanced reporting. 

• Collaborate with leadership to support organizational growth, operational transitions, and new initiatives. 

Own Results & Ensure Compliance 

• Translate operational data into actionable priorities, improvement plans, and measurable outcomes. 

• Maintain strong internal controls and ensure compliance with payer requirements, regulatory standards, and organizational policieFs. 

• Communicate performance, challenges, and strategic recommendations to senior leadership. 

What You Bring 

• 5+ years of progressive healthcare revenue cycle experience, including demonstrated success leading managers, supervisors, and operational teams. 

• Fertility or reproductive healthcare revenue cycle experience strongly preferred. 

• Strong understanding of patient and insurance A/R, reimbursement, denials, collections, insurance verification, prior authorization, and cash management. 

• Knowledge of complex insurance benefits, payer requirements, and patient financial responsibilities, ideally within fertility care. 

• Proven ability to develop leaders, strengthen team performance, and successfully navigate operational change. 

• A proactive, hands-on leadership style with strong analytical, problem-solving, and communication skills. 

• Experience improving workflows, implementing operational efficiencies, and using performance metrics to drive results. 

• Bachelor's degree in healthcare administration, business, finance, or a related field preferred. 

What Will Make You Successful 

You're a leader who leads by example, isn't afraid to roll up your sleeves, and knows how to balance people, processes, and performance. You ask thoughtful questions, challenge the status quo, and bring solutions—not just problems. 

Most importantly, you understand that great operational results start with great teams, and you're motivated by the opportunity to develop both. 

Why Pinnacle Fertility? 

At Pinnacle Fertility, our work makes a difference in the lives of patients and families. Behind every successful patient experience is a team committed to excellence, collaboration, and continuous improvement. 

This role offers the opportunity to help shape our revenue cycle operations, develop future leaders, and contribute to the continued growth and success of our organization. 

If you're energized by building teams, solving challenges, and making a lasting impact, we'd love to hear from you.