Senior Clinical Training Specialist

Role Overview: The Senior Clinical Training Specialist supports the corporate provider network training strategy with a focus on clinical provider education and external communications support.

Work Arrangement:

• Remote - This position is fully remote position and can be performed from any location within the United States (US).
• Availability required during Eastern Standard Time (EST) hours
• Reliable high‑speed internet required (minimum 50 Mbps download / 5 Mbps upload)
• Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement

Responsibilities:

• Supports the planning, development, and coordination of Project ECHO and related provider education activities across health plan and market-facing programs.
• Participates as part of the operations team hosting provider training in a coordinator or facilitation role to support smooth session flow, presenter readiness, participant engagement, and stakeholder experience.
• Maintains program materials, planning documents, trackers, attendance records, evaluation files, and communication tools needed to support organized program delivery.
• Tracks timelines, action items, follow-up needs, and deliverable status across concurrent ECHO series, provider education programs, and cross-functional workgroups.
• Collects and reviews basic program data, including registration, attendance, evaluation completion, satisfaction scores, content review status, and completion status.
• Communicate professionally with internal and external stakeholders, presenters, planning teams, health plan partners, and subject matter experts to gather materials and keep deliverables moving forward.
• Prepares summaries, tables, trackers, and status updates to support leadership review, program follow-up, trend review, and improvement discussions.
• Incorporates enterprise All In behavioral standards in all training and evaluation activities.

Education & Experience:

• Bachelor's degree required
• Master's Degree preferred
• Clinical background, Registered Nurse (RN), or licensed Social Worker highly preferred
• 3 or more years of experience in training delivery, facilitation, and classroom management required; experience supporting provider education, clinical operations, clinical training, provider network management, managed care operations, or provider-facing clinical programs preferred.

Skills & Abilities:

• Experience in training development and delivery in live and virtual environments
• Experience in webinar/conferencing tools (Zoom and/or Teams), and comfortable presenting on camera
• Strong training material management, tracking/reporting, & LMS capabilities
• Effective communication/engagement with individuals and groups
• Introductory knowledge of project management principles / methodologies and application
• Knowledge of adult learning theory or principles
• Proficient with Microsoft Office suite of products
• Working knowledge of SharePoint, and Provider Portal