Title: Senior Desktop Engineer
Location: Tulsa, OK 74136
Contract Duration: 3+Months
Contract Dates: November 23, 2026 – February 20, 2027
Job Summary
The Senior Desktop Engineer will provide technical support for desktop computers, laptops, peripherals, and related technologies. The role involves hardware and software installation, configuration, upgrades, troubleshooting, and preventive maintenance.
The engineer will work closely with end users, healthcare professionals, and other IT teams to resolve technical issues, maintain system performance, and ensure smooth day-to-day IT operations. After-hours on-call support may also be required.
Key Responsibilities
- Install, configure, upgrade, and maintain desktop computers, laptops, peripherals, and related software.
- Perform advanced troubleshooting and resolve complex hardware, software, and technical issues.
- Provide hands-on technical support to end users and keep them informed throughout the resolution process.
- Document technical issues, troubleshooting steps, and resolutions using the ticket management system.
- Handle hardware installation, repairs, equipment replacements, and moves, adds, and changes.
- Collaborate with internal IT teams, end users, and third-party vendors to resolve technical issues.
- Assist with the implementation and upgrades of applications and IT systems.
- Investigate and analyze workstation performance and technical issues.
- Maintain hardware inventory records and complete relevant technical documentation.
- Participate in IT projects and provide after-hours on-call support as required.
Required Skills & Experience
- Strong knowledge of desktop computers, laptops, hardware, software, and networking.
- Experience providing hands-on technical support to end users.
- Knowledge of IT systems management, troubleshooting tools, and utilities.
- Ability to diagnose technical issues, assess their impact, and escalate complex problems when necessary.
- Strong multitasking, problem-solving, and documentation skills.
- Ability to communicate professionally with employees, healthcare professionals, customers, and senior management.
- Ability to work effectively in a fast-paced and high-pressure environment.
Additional Technical Requirements
- Experience administering Microsoft Exchange Online.
- Experience administering Microsoft 365 (M365).
- Experience providing Level 3 (L3) technical support.
- Experience with Mobile Device Management (MDM) platforms.
- Experience using remote access and troubleshooting tools.
Education Requirements
Candidates must meet either of the following:
- Associate's degree with coursework related to networking or desktop computing.
OR - High school diploma with 3–4 years of desktop support experience.
License & Other Requirements
- Valid driver's license.
- Must be able to provide a Motor Vehicle Report (MVR).
- Proof of vehicle liability insurance meeting the clients guidelines.
- Must have access to a private vehicle for off-campus healthcare facility support.
- Must be available for after-hours on-call support when required.