Senior Financial Analyst, Worldwide Returns & Recommerce

We invent bold solutions in sustainable transportation and returns experiences which create trust and value for customers, selling partners, and shippers that benefit people, planet, and profit. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste and Zero Carbon, at scale.

Worldwide Returns & Recommerce enhances the relationship with Amazon's customers through Support Options and a Returns process that is simple, transparent, and convenient. We work to reduce returns by helping customers keep what they bought and removing defects that would cause a return (Zero Defects). When items are returned or damaged, we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Product Waste, benefiting people, planet, and profit.

The WWR&R Finance team seeks a self-driven Senior Financial Analyst excited about solving complex problems that have a customer facing impact, require strategic long-term thinking and help drive the 4 zeroes.

As the Senior Financial Analyst, you will partner directly with business, finance and tech teams to exercise controllership over key business parameters. This is a high visibility role, where you will partner with senior leaders (including a Vice President/L10 and several Directors/L8s) regularly, and build reporting that helps them keep a pulse on key business parameters, and helps them make strategic decisions. You will own headcount and OpEx planning and reporting, as well as partnering with senior executives to help them identify strategic options to deliver to their goals. You will have a strong operational and controllership mindset as we continue our mission to build best-in-class reverse logistics processes.

The successful candidate has demonstrated the following abilities: they influence business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. They collaborate with and earn trust with executives and various business units across Amazon. They insist on the highest standards, and bring excellent verbal and written communication skills. They automate and streamline processes, and leverage AI tools to get results faster. A successful candidate is an effective multitasker, adept at identifying high-priority work and projects that maximize results for key stakeholders, and excited about solving complex problems that affect company-wide strategic decisions.

Key job responsibilities

• Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact.
• Uses financial systems and advanced MS Excel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations.
• Creates effective business partnerships, manages competing priorities, and provides guidance based on data analysis during unexpected events.
• Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly.
• Collects and analyzes quantitative data to develop relevant reports that drive cost reductions.
• Participates in hiring, developing, and mentoring peers and team members. Seeks and leverages diverse perspectives in all activities.
• Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations.
• Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.