SENIOR HUMAN RESOURCES GENERALIST

Our vision is to be recognized as a world-class leader for providing and coordinating a full array of mobility and community services. LYNX mission is to link our community by providing quality mobility options with innovation, integrity and teamwork.

Are you an HR professional who thrives on building strong partnerships, solving complex employee relations matters, and driving organizational success? We are seeking a dynamic Senior Human Resources Generalist to serve as a trusted advisor to leaders and employees across the organization.

In this role, youll have the opportunity to make a meaningful impact by supporting talent acquisitions, employee relations, performance management, compliance, workforce planning, employee engagement and organizational development initiatives. You will collaborate closely with leadership to cultivate a positive workplace culture while ensuring HR programs and practices align with business objectives.

The ideal candidate is a proactive problem-solver with strong business acumen, expectational communication skills, and a passion for helping people and organizations succeed. If you are looking for a role where your expertise is valued and your contributions directly influence employee experience and organizational growth, wed love to hear from you!

The Senior Human Resources Generalist is responsible for providing daily support for our Human Resources programs and policies including employee relations, investigations, training, HRIS maintenance, onboarding, policy implementation, change management and employment law compliance. The position serves as a key resource for employees and leadership.

Essential Functions:

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance.

Supervision & Team Leadership:

Plans, coordinates, supervises, and evaluates the work of assigned staff; administers work assignments and monitors deadlines, meets with staff regularly to identify and resolve problems; counsels' employees to correct deficiencies and takes corrective action as necessary.

Employee Relations & Investigations

• Investigations: Conducts neutral and timely investigations into allegations of general misconduct, including but not limited to:
• Violations of workplace rules, policies, and procedures
• Insubordination, dishonesty, misuse of government resources
• Performance-related misconduct and safety violations
• Unprofessional conduct and ethics violations
• Compliance: Ensures investigatory processes comply with CBAs, agency policies, and due process standards. Ensures employee representation rights are honored during investigatory interviews (e.g. Weingarten rights). Supports disciplinary processes by providing investigative findings, documentation, and testimony for grievances.
• Training: Develops and delivers training on investigatory procedure, interview best practices, documentation standards, and non-EEO policy compliance for managers and HR partners
• Reporting Writing: Prepares clear, comprehensive investigative reports outlining findings of fact, credibility assessments, and policy or rule analysis. Ensures reports are legally defensible and suitable for use in disciplinary actions, grievance hearings, or arbitration.
• HRIS Entry: Tracks investigations to ensure contractual timelines and procedural requirements are met.
• Analysis: Identifies trends or systemic issues related to employee conduct and recommends corrective actions or training.
• HR Generalist Support: Provides support in benefits, onboarding, policy interpretation, and performance management. Serve as a resource for employees and supervisors on HR procedures and best practices.
• Budget Planning and Financial Oversight: Assists with the development of accurate budget forecasts. Manages assigned budgets in alignment with organizational goals and fiscal policies. Analyzes financial data to ensure responsible allocation of resources and proactively identify opportunities for efficiency and cost savings.

Benefits & Retirement

• Benefits Administration: Oversee the administration of employee benefits programs including medical, dental, vision, life insurance, disability, and voluntary benefits. Serve as the primary point of contact for employee benefits inquiries and vendor coordination.
• Retirement Plans: Oversees the administration of retirement programs such as defined benefit pensions, 401(a), 457(b), or other public sector retirement plans. Coordinate with plan providers, ensure compliance with plan rules and IRS regulations, and assist employees with enrollment, changes, and retirement planning resources.
• Open Enrollment & Communication: Leads the annual open enrollment process, including planning, system updates, employee communications, and coordination with benefits carriers. Develop and deliver clear, accessible materials and presentations to educate employees on benefit offerings.
• Compliance & Reporting: Ensures compliance with all applicable laws and regulations, including ACA, HIPPA, COBRA, FMLA, and retirement plan requirements. Prepare and submit required reports and filings, such as 1095-C's, and retirement plan audits.

Leave Management:

• Administers leave programs including FMLA, short- and long-term disability, and other statutory or company-sponsored leave policies. Coordinate with payroll and department managers to ensure accurate tracking and communication.
• HR Generalist Support: Provides support in employee relations, onboarding, policy interpretation, and performance management. Serve as a resource for employees and supervisors on HR procedures and best practices.
• Process Improvement: Evaluates and recommend improvements to benefits and retirement processes, systems, and employee experience. Stay current on industry trends and legislative changes affecting benefits and retirement programs.
• HRIS Entry: Coordinates activities involving status changes; enters all information into HRIS in accordance with policies/procedures; ensures promotions/demotions are in compliance with policies/procedures; verifies salary changes and ensures inclusion of correct information.
• Budget Planning and Financial Oversight: Assists with the development of accurate budget forecasts. Manages assigned budgets in alignment with organizational goals and fiscal policies. Analyzes financial data to ensure responsible allocation of resources and proactively identify opportunities for efficiency and cost savings.

Required Qualifications:

• Bachelor's degree from a regionally or nationally accredited institution in Human Resources Management, Business or Public Administration or a closely related field plus five years of experience as an HR generalist to include a minimum of two years of experience in each assigned area of specialization; or a combination of related education, training and experience sufficient to successfully perform the essential duties at the level indicated.
• Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis.
• Experience with HRIS software such as Dayforce and/or Oracle HCM.

Desired Qualifications:

• Government, public sector, and/or transit work experience.
• Experience working in a union environment
• SPHR/PHR or SHRM-SCP/SHRM-CP, CBP or other HR-related certification

Knowledge, Skills, & Abilities (KSAs):

• Knowledge of the principles and practices of benefits, compensation, employment, and employee/labor relations.
• Knowledge of collective bargaining agreements and unions.
• Ability to exercise independent judgement and initiative within established guidelines.
• Ability to analyze and identify employee, administrative, operational, and organizational issues; evaluate alternatives and reach sound, logical, and fact-based conclusions; develop sound and persuasive recommendations.
• Ability to collect, evaluate, and interpret data in statistical and narrative forms; ability to use qualitative and quantitative analysis, tools, and reviews.
• Ability to demonstrate personal initiative, follow-through, and accountability.
• Ability to lead, train, evaluate, and supervise staff, project team members, and/or external vendor staff.
• Proficiency using computer and related technology, including proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook), the internet, and knowledge of HRIS applications.
• Ability to exhibit a professional, courteous demeanor.
• Ability to work in a diverse environment.
• Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.

Work Environment & Special Considerations:

• Works in an office environment and requires long periods seated.
• This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.

Why Join LYNX:

• Free employee only health insurance and long-term disability
• Dental, vision, short -term disability insurance available
• Exceptional Retirement Benefits
• Competitive pay and benefits
• Paid Holidays
• Paid Vacation and Sick Leave
• Free LYNX bus transportation for employee, spouse and children
• Employee wellness center
• Credit Union Membership

LYNX fully commits itself to providing equal opportunity to all persons without regard to race, color, national origin, sex, age, religion, or disability.