Senior Manager of Cloud Quality Engineering

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Senior Manager of Cloud Quality Engineering

Job Category: Engineering & Cloud

Location: US - Massachusetts - Waltham

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Meet Our Team:

Pega''s Cloud Engineering organization is responsible for delivering highly available, secure, and scalable cloud services that power mission critical applications for some of the world''s largest organizations.

The Cloud Quality Engineering team plays a key role in ensuring the quality, consistency, and reliability of Pega Cloud releases. We work closely with engineering, product management, operations, and security teams to establish quality standards, drive automation, improve testing practices, and foster a culture where quality is built into every stage of software delivery.

This role is based out of our Waltham, MA headquarters.

Picture Yourself at Pega:

As the Senior Manager, Cloud Quality Engineering, you will lead a team of quality engineering professionals focused on delivering high quality cloud services and releases across Pega''s cloud platform. You will help shape the testing strategy, quality standards, automation framework, and continuous improvement initiatives that enable Cloud Engineering teams to deliver reliable solutions at scale.

This is an exciting opportunity for a hands-on leader who is passionate about modern quality engineering practices, cloud technologies, and building high performing global teams.

What You''ll Do at Pega:

• Lead and develop a global team of cloud quality leads and cloud automation Engineers working across dozens of cloud native services
• Define and execute the overall cloud quality engineering strategy across multiple engineering teams
• Establish, communicate, and evolve quality standards, metrics, and release readiness criteria
• Drive adoption of automated quality and testing practices throughout the software development lifecycle
• Partner closely with other engineering leaders to ensure quality is embedded throughout design, development, testing, and deployment activities
• Champion continuous improvement initiatives that enhance release quality, reliability, and operational excellence
• Analyze quality trends and leverage data driven insights to improve engineering outcomes
• Influence technical decisions related to testing frameworks, test automation, CI/CD pipelines, and release management
• Partner with cross functional teams including Product Management, Cloud Operations, Cloud Release Management, and Architecture to deliver world class cloud services
• Build a culture of accountability, collaboration, innovation, and customer focus

Who You Are:

You are a collaborative and technically strong engineering leader who understands how to balance speed, quality, and reliability in a cloud environment. You enjoy mentoring teams, solving complex problems, and influencing organizations to adopt modern quality engineering practices.

You are passionate about automation, continuous improvement, and helping teams deliver exceptional customer experiences.

What You''ve Accomplished:

• 8+ years of experience in cloud quality engineering, cloud test automation, or cloud engineering
• 3+ years of experience leading technical teams or engineering managers
• Embraced AI as a pivotal technology that is continuously evolving in the industry
• Experience working within cloud native or SaaS environments, with services built and deployed on cloud hyperscalers such as AWS and GCP
• Expertise with test automation frameworks and cloud quality engineering best practices
• Experience with cloud CI/CD pipelines and modern DevOps methodologies
• Strong understanding of software development lifecycle processes and agile delivery models
• Experience establishing and measuring quality KPIs and engineering metrics
• Demonstrated success partnering with engineering leadership to improve quality across multiple teams

Nice to haves*

• Experience supporting enterprise scale SaaS platforms
• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Knowledge of performance, security, and resilience testing practices
• Experience leading distributed global teams
• Experience supporting highly regulated environments such as FedRAMP, financial services, healthcare, or government sectors
• Experience implementing quality engineering transformations within large engineering organizations

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 157,900 - 245,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23903

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Labor Condition Applications

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Pegasystems Limited UK Gender Pay Gap Statement

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Your Employee Rights Under the Family and Medical Leave Act

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About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can''t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world''s largest organizations have trusted Pega to turn transformation ambition into durable results.

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