Senior Manager- Operations

Senior Manager - Operations 

As Senior Manager of Operations you will be responsible for managing operational strategy, processes and resources across multiple data collection sites primarily based in the United States, alongside potential international locations.

Data collection involves end user participants interacting with digital devices, such as smartwatches, smart glasses, mobile apps, and AI-enabled video. Due to the experimental nature of these technologies and prototypes, planned 6–8 week collections may be halted after only 1–2 weeks based on preliminary data analysis. Despite this unpredictability, strict quality standards and agile processes must be consistently maintained. The ideal candidate thrives in a fast-paced environment and can effectively guide operational teams through rapid changes across all sites. You will be managing "controlled chaos".

 In this role, you will  have a senior level position and a hugely positive impact on the success and continued scale of our Delivery Operations. You will be responsible for the long term strategy and initiatives to scale and enhance our existing processes across our data collection facilities. You will be directly responsible for managing the operating budget at each data collection location, working collaboratively with Global Delivery and PMO to make cost optimization decisions. You will have direct oversight of a team of resources  responsible for day to day operations activity. This role will be a hybrid role with 3-4 days a week on site in our Midtown NY office.

Primary responsibilities 

• Develop and Implement Operations strategy:

  • Define Operations goals and objectives in collaboration with Delivery, Community and PMO resources

  • Design and Implement scalable Operating processes focused on efficiency of resources and process consistency across collection locales

  • Monitor and report on execution of Operations strategy 

  • Provide thought leadership for all matters related to Operations, Testing Services and Compliance

• Manage Operating Budget for all Applause collection facilities

  • Utilize financial forecasts to drive headcount and facilities decisions

  • Own capacity planning, proactively planning for growth by developing core team members and flexible operating schedules to maximize utilization of resources and facilities

• Lead Operation and Testing Services Team

  • Lead a team of site lead and technical resources responsible for the day to day operations at their respective collection facilities

  • Foster collaboration and communication among team members to ensure alignment across Operations, Delivery and Community teams

• Ensure Quality and Compliance

  • Develop and Implement Quality Measurement and Control rubrics and processes

  • Monitor Data Quality to proactively gaps

  • Partner directly with Security and Infosec partners to ensure Compliance 

Drive Operational Excellence:

• Develop and implement operational processes and best practices to ensure efficient and effective operational activity

• Work with cross-functional teams to identify areas for process improvement and implement changes as necessary

Essential Skills & Qualifications: 

• Demonstrated capacity to thrive in very fast-paced, high-stakes environments often with ambiguous requirements, consistently executing high-impact solutions under aggressive timelines.

• Previous experience with participant data collections in relation to digital devices and technologies such as smart watches, smart glasses and AI-enabled video is highly preferred.

• 5+ years of experience directly managing teams.

• Experience managing cross functional teams across multiple locations is a plus.

• Demonstrated history of financial management, budget ownership and resource planning

• Comfortable leading external communication or presentations with customers

• Solid organizational skills including attention to detail and multitasking skill
• Analytical ability required to gather data, perform transformation, perform complex analysis, and solve both business and technical problems.

• PMP, Six Sigma, Scrum or Agile certification preferred but not required

• $140,000 - $175,000 USD annual salary

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

 

Why us?

We work with some of the leading digital companies in the world, helping them to build amazing digital experiences for their customers. The work is exciting, innovative, and entrepreneurial. Our global community and tech platform enables us to provide innovative digital solutions that have a meaningful impact on our clients business.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional.  Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this role, but believe you require a reasonable accommodation to do so, please email 

adaaccommodations@applause.com

. Please be sure to include the role you are applying for and the nature of the reasonable accommodation you are seeking in your email.