Senior Manager Performance Optimization

• Lead and manage the function providing oversight of all matters relating to the maintenance and enhancement of internal operations processes and systems to support HMSA's operational and related programs.

• Governance and relationship oversight of service providers which includes ensuring all new benefits/processes are implemented accurately while corrective actions are also completed according to Service Levels Agreements (SLAs).

• Project management leadership for all improvement/corrective activities for the claims area. Includes working effectively with internal and external partners to ensure timelines and quality standards are achieved as expected.

• Develop and lead an effective unit by effectively recruiting, developing, managing performance, and motivating staff to meet organizational goals.

• Interview, hire, mentor, develop staff for the Internal Operations job family

• Implement creative recruiting techniques to address staffing needs

• Administer disciplinary actions and termination when necessary

• Identify training needs & oversee development of training programs

• Promote career growth through coaching and development opportunities

• Recognize achievements and inspire staff toward higher levels of performance and quality

• Performs all other miscellaneous responsibilities and duties as assigned or directed

#LI-Hybrid

• Bachelor's degree and six years of related work experience or an equivalent combination of education and experience.
• Four years of previous supervisory/management experience
• Strong interpersonal and communication skills.
• Expert project and process management skills
• Experience leading diverse teams to meet organizational goals
• Experience performing service provider governance
• Intermediate level knowledge of Microsoft Office applications. Including but not limited to Word, Outlook, and Power Point. Basic level knowledge of Excel.

Hybrid Work Environment - Must reside on Oahu

Pay Range: $86,500 - $179,500, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

The Senior Manager manages operational reporting, analysis and project management in support of HMSA's operational and strategic goals and provides effective guidance on the daily and long-term functions of the Command Center team. The role is essential to performance monitoring, improvement opportunity identification and supporting solution design across all applicable areas of the enterprise. In addition, to the Command Center team, this role supports relationships and governance of multiple service providers as well as key HMSA leadership.