SENIOR PATIENT FINANCIAL REPRESENTATIVE

SENIOR PATIENT FINANCIAL REPRESENTATIVE

LOCATION

Irving, TX 75039 | Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $20.32–$21.77 per hour

• Schedule: Monday–Friday, 8:00 AM–5:00 PM

• Employment Type: Temp-to-Hire

• Start Date: As Soon As Possible (ASAP)

ROLE IMPACT

The Senior Patient Financial Representative supports healthcare revenue cycle operations by resolving outstanding patient account balances, processing insurance claims, managing collections, and reconciling payments. This role ensures accurate billing, timely reimbursement, and compliance with payer and government regulations. Success requires strong problem-solving skills, attention to detail, and effective communication with patients, insurance companies, and internal teams.

KEY RESPONSIBILITIES

• Insurance Billing & Claims Management: Review claims, correct billing edits, process rejected claims for resubmission, and ensure accurate insurance and self-pay billing according to payer requirements and filing deadlines.

• Accounts Receivable & Collections: Manage daily collection queues, follow up on outstanding balances, resolve claim denials, investigate underpayments and credit balances, and maximize timely reimbursement.

• Cash Posting & Reconciliation: Reconcile payments against patient accounting systems, daily bank deposits, and monthly bank statements. Research unapplied cash, correct posting errors, and resolve payment discrepancies.

• Account Resolution & Customer Service: Respond to patient, payer, and internal account inquiries through phone, email, and written correspondence. Maintain accurate account documentation and provide timely resolution.

• Compliance & Performance: Follow healthcare billing regulations, maintain departmental productivity and quality standards, and communicate reimbursement delays, billing errors, and payment trends to leadership.

MINIMUM QUALIFICATIONS

• High school diploma or GED required; equivalent qualifying experience may be considered.

• 3–5 years of experience in healthcare revenue cycle, hospital billing, insurance claims, or patient financial services. 

• College education, insurance company claims experience, or healthcare billing trade school education may be considered in lieu of formal hospital experience. 

CORE TOOLS & SYSTEMS

• Patient Financial Services (PFS) and patient accounting systems

• Revenue Cycle Management (RCM) and accounts receivable systems

• CPT, HCPCS, and ICD-10 medical coding

• UB-04 and CMS-1500 (HCFA 1500) claim forms

• Electronic claims submission, editing, and denial management systems

• Cash posting, payment reconciliation, and bank deposit reporting

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