Senior Scientist, R&D - Consumer Experience

Job Purpose 

​​TheSenior Scientist for CX ProductInsightsleads consumer experience learning plans and product research for an assigned set of brands/platforms within the Kraft Heinz North American Zone.You’llproactively define key information needs and design fit-for-purpose research approaches withappropriate methodologicalrigor to answer critical business and technical questions, guiding product and packaging development from ideation through launch readiness. You synthesize learning into decision-ready recommendations and clear experience requirements that enable winning renovation and innovation, whiledemonstratingbest-in-class CX tools, methods, and ways of working across the business.You’llpartner closely with R&D (Product & Process Development, Packaging, Sensory), Marketing/Brand, Insights, Culinary, and external suppliers to ensure consumer learning is converted into practical product, packaging, and technical decisions.​

EssentialFunctions &Responsibilities

• ​​Provide consumer experience (CX) leadership for the assigned portfolio/projects.

• ​Lead day-to-day CX learning plan execution, aligning research to the highest-value business and technical decisions at each milestone (prototyping, qualification, launch readiness).

• ​Ensure projects enter and exit key development stages with clear, validated CX direction andappropriate documentation.

• ​Design and execute qualitative and quantitative research focused on product and package experience.

• ​Identifyactionable recommendations from CX research for assigned categories/brands, synthesizing findings across phases and relevant data sources.

• ​Translate consumer needs and Jobs-to-Be-Done into clear product and packaging experience targets, design criteria, and requirements that teams can apply in development and qualification.

• ​Deliver decision-ready recommendations (“so what / now what”) that clarify risks, tradeoffs, and next steps, and drive cross-functional alignment.

• ​Manage external research suppliers: scoping, proposals, timelines, budgets, quality expectations, fieldwork oversight, and deliverable quality.

• ​Lead multiple projects with effective prioritization, operating discipline, documentation, and stakeholder communication.

• ​Ensure compliance with data integrity and privacy requirements.​

Expected Experience& Required Skills

• ​​Bachelor’s degree; advanced degree preferred in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus. Marketing Research professionalcertificationalsorelevant.

• ​Minimum of4+ years (BS) or3+ years (MS) in consumer/product research or consumer experience roles supporting product development and commercialization,CPGstronglypreferred,food & beverageideal.

• ​Demonstrated ability to translate consumer learning into actionable direction that informs product and package decisions.

• ​Qualitative and quantitative research capability: study design, instrument development, synthesis, and storytelling.

• ​Comfort with common research, survey/testing, and analysis platforms.

• ​Cross-functional collaboration and stakeholder management in a matrixed environment.

• ​Project management strength: prioritization, navigating ambiguity, attention to detail, and on-time delivery.

• ​Clear written and verbal communication; ability to work both independently and collaboratively.

• ​Analytical problem-solving with high detail orientation.

• ​Ability to manage multiple priorities.

• ​May provide informal mentorship or guidance to junior team members.​

Work Environment & Schedule

We believe the office is a critical driver of innovation, connection, and development, but also realize providing flexibility to our employees is critical. To create a more agile and modern workplace, this position will be able to workvirtually forup to two days each week and will be expected to work in-person at the assigned work location at least three days per workweek.