Senior Support Analyst

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition, development, and implementation of business and technology projects to meet current and long-range goals. The individual will establish a relationships with the functional, technical, and external partners that will drive value across the organization through efficient, innovative and proactive service delivery.

The Senior Support Analyst responsibilities include but are not limited to:

• Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations.
• Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network.
• Serves as a liaison with third-party support and PC equipment vendors.
• Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Regularly provides assistance to less experienced Analysts.
• Conducts research on desktop products in support of PC procurement and development efforts.
• Completes assignments with limited supervision.
• Completes assignments under general supervision.
• Timely and accurately troubleshoots complex issues and provides end-user assistance.
• Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users.
• Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives.
• Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance.
• Provides Service Desk Call Center and deskside support.
• Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components.
• Accurately documents instances of equipment or component failure, repair, installation and removal.

Required Experience and Skills:

• Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable.
• 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools.

Work Location:

This role will work in a hybrid capacity out of our office in Houston, Texas.