Service Advisor, Customer Service (No Experience Necessary)

Overview

Are you ready to kickstart a rewarding career in the automotive industry? No prior experience? No problem! We’re seeking enthusiastic individuals to join our team as Service Advisors in a dynamic, customer-focused environment. In this role, you’ll be the friendly face guiding customers through their vehicle service journey, ensuring they receive top-notch care and expert advice. This is an excellent opportunity to learn automotive service management, develop sales skills, and grow within a thriving independent auto repair shop. If you’re motivated, eager to learn, and passionate about helping people, we want to hear from you!

Duties

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
• Explain service options clearly and recommend additional services such as oil changes, tire rotations, or brake repairs to enhance customer satisfaction and dealership revenue
• Coordinate with technicians and parts staff to schedule repairs and estimate timeframes for service completion
• Use estimating software to prepare accurate repair estimates and explain costs transparently to customers
• Upsell appropriate services by highlighting vehicle benefits and maintenance importance while maintaining integrity
• Manage customer interactions professionally via phone, email, or in person, ensuring a positive experience from start to finish
• Handle cash transactions and process payments accurately while maintaining confidentiality and security

Experience

While previous dealership or automotive experience is a plus, it is not required—training will be provided! Ideal candidates will possess strong communication skills, a positive attitude, and a desire to learn about automotive diagnostics, repairs, and customer service. The following skills are beneficial but not mandatory:

• Basic mechanical knowledge or mechanic experience
• Familiarity with estimating software or auto service management systems
• Experience in auto body repair, collision repair, or automotive diagnostics
• Knowledge of transmissions, oil changes, brake repair, suspension systems, tire service, diesel engine repair, shocks & struts, air brake systems, alignment procedures
• Customer service background with excellent client communication skills
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Valid driver’s license with a clean driving record

Join us today and become part of a team dedicated to delivering exceptional automotive care while building your career!