Service Advisor (Holly)

Szott Ford
  • Holly, Michigan
    30+ days ago

    Job Description

    We do things differently at Szott Ford. We truly value our employees & we want to give you the tools you need to make a solid career. 

    You should enjoy coming in to work each & every day.

    Flexible schedule 

    If you're ready to join a winning team, we're ready for you.

    BENEFITS:

    • Paid Training
    • Flexible Work Schedule
    • Benefits
    • Exceptional Pay Plan!
    • 401(k)
    • A Professional and Respectful Work Environment
    • Opportunity for advancement - lots of room to grow
    • Family owned

    RESPONSIBILITIES:

    • Meet with customers and determine their needs for repair and/or service of their vehicle issues.
    • Increase customer satisfaction by building customer relations.
    • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
    • Monitor the progress of each vehicle throughout the day, and updating customers.
    • Increase profitability by maximizing sales & execute retail promotions.
    • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
    • Oversee and participate in quality control.
    • Participate in the development and documentation of Standard Operating Procedures as appropriate.

    REQUIREMENTS:

    • Have a Customer Service Background.
    • Customer Satisfaction and Quality Control Skills.
    • Automotive Service experience helpful.
    • Ability to concentrate and accomplish tasks despite interruptions.
    • Ability to perform a variety of tasks simultaneously.
    • Must be willing to submit to a background check & drug screen

    Szott Auto Family Pride - Core Values

    1. Create Fun and Choose a Positive Attitude – Create a fun work environment and customer experience. 
    2. Develop Open and Honest Relationships – Act with integrity, be compassionate, friendly, loyal, and make sure that you do the right thing.  Treat your relationships well.
    3. Deliver WOW – Surprise customers and teammates by doing something unconventional, innovative and unexpected.  Make their day!
    4. Encourage Constant Improvement – Embrace change and be determined to deliver excellence.  Pursue growth through learning.
    5. Build a Can Do Team Spirit – Work together and always value passion, determination, perseverance, and a sense of urgency. 
    6. Be Humble and Respect Everyone – Treat teammates, customers, partners and vendors, as you want to be treated.  Always show appreciation for a job well done.

    Numbers & Facts

    LocationHolly, Michigan

    Skills

    • Automotive Repair and Maintenanceunmatched
    • Background Investigationunmatched
    • Business Practicesunmatched
    • Community Relationsunmatched
    • Continuous Improvementunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Documentation Standardsunmatched
    • Maintenance Servicesunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Profit & Lossunmatched
    • Promotional Programsunmatched
    • Quality Controlunmatched
    • Retailunmatched
    • Revenue Growthunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Standards Developmentunmatched
    • Time Managementunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder