Automotive Service Advisor – Relationship Focused | Customer Care

What We Offer

• Competitive compensation
• 40K–80K+ income potential
• Established shop with loyal customer base
• Supportive team environment
• Opportunity for long-term career growth

About the Role

Somerset Auto Repair is looking for a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers.

This role is about trust, communication, and helping customers feel confident about caring for their vehicles. We want someone who genuinely enjoys helping people and creating a positive experience so customers want to come back again and again.

If you are outgoing, dependable, and enjoy building connections with customers, this could be a great opportunity.

Key Responsibilities

• Greet customers and listen carefully to their vehicle concerns
• Build strong relationships with customers and create trust
• Explain vehicle needs and recommendations clearly and honestly
• Prepare accurate repair estimates
• Communicate with technicians regarding vehicle diagnostics
• Keep customers informed throughout the repair process
• Help create a welcoming and positive customer experience
• Encourage long-term customer relationships and repeat visits

What We’re Looking For

• Friendly, outgoing personality who enjoys meeting new people
• Strong communication and relationship-building skills
• Honest, dependable, and customer-focused
• Automotive knowledge or service advisor experience preferred
• Someone who takes time to remember customers and build long-term relationships
• Team-oriented and organized
• Morning person – must be able to arrive at the shop daily by 7:30 AM

About Somerset Auto Repair

Somerset Auto Repair is a well-established, locally owned and operated automotive repair shop serving Somerset, KY and the surrounding area. We focus on honesty, quality work, and building lasting relationships with our customers.

Our goal is to create a welcoming environment where customers trust us and want to return for years to come.

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