Service Center Administrative Assistant / Customer Service

We are seeking a dynamic and organized Administration Assistant / Customer Service professional to join Cactus Jack's Warranty Center an automotive repair and warranty service center. This role offers an exciting opportunity to support daily service operations while delivering exceptional customer support.

You will be the main point of contact for clients via phone and email, manage administrative tasks efficiently, and ensure smooth communication across departments. Your proactive approach and strong organizational skills will contribute significantly to our team’s success.

• Schedule and manage service appointments for vehicle repairs and maintenance.
• Contact customers directly to provide clear, timely updates on the repair status of their vehicle.
• Assist with service paperwork, repair orders, and warranty claim tracking.
• Manage all customer interactions professionally through phone calls and emails.
• Answer multi-line phone systems promptly, directing calls accurately and providing excellent phone etiquette.
• Provide exceptional customer support by addressing inquiries, offering clear information, and resolving issues promptly.
• Handle occasional difficult or escalated customer situations with patience, empathy, and professionalism.
• Perform data entry, maintain filing systems, and ensure all service records are accurate and up-to-date.
• Assist with office management tasks such as supply ordering, organizing digital files, and maintaining an efficient workspace.