Service Center Manager

Job Description

What youll do

As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. Youll be on the move, interacting with your team and customers to find the best solutions for their vehicles needs while building loyalty. You will also be responsible for your team members success. If you are ready to take the initiative, were here to help you put your career on the fast-track to success.

• The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
• Responsible for inventory, labor management and financial performance of the service center
• Mentor, lead and train the team to optimize their development
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership
• Build trust and win repeat, loyal customers

How youll succeed

• You are friendly and willing to work as part of customer-focused team
• Have effective interpersonal, oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Reliable transportation to and from work
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility and are able to twist, stoop and bend
• High school diploma or equivalent
• 2 years managerial/supervisory experience in the quick lube/automotive business is required

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid bi-weekly
• As a Service Center Manager, you will blend technical and management skills to lead, develop and train
• Company provided uniforms and tools
• We promote from within- a commitment we are passionate about
• No late evenings
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) savings plans*
• Terms and conditions apply, and benefits may differ depending on location

Metrolube Enterprises Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

445 Lincoln Street, Worcester, MA 01605, USA

Category Service Center Management

Job ID 7190290

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