Adobe Acrobat, Analysis Skills, Customer Support/Service, Desktop PC, Documentation, ITIL (IT Infrastructure Library), Microsoft Office, Microsoft Product Family, Operating Systems, Technical Support, Time Management
Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract
Job Description/ Requirements:
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- 3+ Years of experience required.
Interested candidates can send their updated resumes at jobs@global-itech.com
G
Global Information Technology
Global Information Technology offers I.T. Training, Staffing and Consulting Services.
500 to 999 employees
http://www.global-itech.com