Job Description
Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract
Job Description/ Requirements:
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- 3+ Years of experience required.
Interested candidates can send their updated resumes at jobs@global-itech.com
Numbers & Facts
| Location | Detroit, MI |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.global-itech.com |
About Company
Global Information Technology offers I.T. Training, Staffing and Consulting Services.
Skills
- Adobe Acrobatunmatched
- Analysis Skillsunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Documentationunmatched
- ITIL (IT Infrastructure Library)unmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Operating Systemsunmatched
- Technical Supportunmatched
- Time Managementunmatched
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