Perella Weinberg is seeking an Analyst to join our Support team in Houston. This role will be part of a global team, primarily focusing on our Houston and Calgary populations, supporting the Energy Investment Banking team and Corporate functions, playing a critical role as the first point of contact for bankers working on live transactions, where responsiveness, attention to detail, and sound judgment are highly valued alongside strong technical skills.
You will work closely with the global Support, Infrastructure, Network & Security, and Platform Engineering teams to keep our end-user environment secure and running smoothly. This is a fast-paced, high-visibility role, with the opportunity to take on broader projects and responsibilities as you grow and develop on the platform.
Key Responsibilities
White-glove support for Houston (in-person) and Calgary users
Level 1 and Level 2 support to users worldwide
Track, prioritize, document, and resolve incidents and service requests through the ticketing system
Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices
Support Microsoft 365 and Windows 365
Own complex hardware, software, and connectivity issues / troubleshooting through resolution; escalating when appropriate
Coordinate moves, adds, and changes for users and equipment
Manage, maintain, and audit hardware and software inventory
Support conference rooms, video conferencing, and VoIP systems
Provide technical guidance and training to end users
Develop and document processes, procedures, and knowledge base articles
On-call rotation required, including occasional after-hours and weekend support
Qualifications
Ideal candidate should have 5+ years of professional experience in an IT support role
Bachelor’s degree preferred
Financial services experience strongly preferred; candidates without it must bring exceptional technical skills, a strong work ethic, and a willingness to go above and beyond
Strong knowledge of Windows and the Microsoft 365
Working knowledge of hybrid Active Directory (on-premises Active Directory and Entra ID)
Experience with Intune device management and Windows Autopilot
Experience with software deployment tools and patch management
Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user perspective
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security
Strong troubleshooter; quick learner and works independently
Working knowledge of PowerShell and a passion for automation
A root-cause mindset, solving the underlying problem rather than repeatedly fixing the symptoms
Exceptional attention to detail
Excellent communicator; high sense of urgency, and a professional, client-focused demeanor
Nice to Have
Experience at an energy-focused investment bank or financial services firm
Experience using AI tools to build workflows and automate processes
Familiarity with the ITIL framework and incident management