Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motions, speaking, standing, stooping, visual acuity, and walking. SD Lead Ensures daily operations run smoothly and technical issues are addressed properly with the goal of resolving within the department Service Level Agreements (SLAs), ensuring the Service Desk team remains effective and productive.