Service Desk Analyst

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

• Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
• Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory- Admin Experience is required

• Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

• Working knowledge with Teams, One Drive and Share point
• Should know how to assign the license and recapture licenses
• Setting up new printers/peripherals
• Installation/set up
• Trouble shoot any issue.

Experience with Print Server

• Setting up/troubleshoot Hardware
• Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

• Setting up
• Resetting Password
• VPN/Wi-Fi
• Setting up VPN/ Wi-Fi
• Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

• Open/modify/close Service requests.

Soft Skills

Multitasking

• Work well under pressure.
• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.