Location: Boston, MA
Category: Full Time Staff
Job Type: Full Time
Posted On: Wed Apr 29 2026
Job Description: Title: Service Desk Technician (Desktop Lead)
Unit: MCCC
Department: Information Technology
Reports To: CIO
Date: May 2026
Job Summary
The Service Desk Technician (Desktop Lead) serves as the primary point of contact for advanced hardware and software support at Roxbury Community College (RCC). Operating within a Windows-focused environment integrated into the Azure Cloud, the Desktop Lead ensures high-quality technical support while overseeing the day-to-day operations and management of the ITIL-based helpdesk ... more...