The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration and productivity of the Service Department. The incumbent is responsible for creating a positive first impression for JC Warner to all callers and visitors.
Benefits
- Training
- Health Insurance
- Retirement Plan
- Vacation/Sick Leave
- Paid Holidays
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards
Reliability, Initiative, integrity and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with JC Warner service technicians, suppliers, and service customers. Job Qualifications:
- Operating a multi-line telephone system. Answering and transferring callers to the appropriate staff member. Taking and distributing messages as needed.
- Greeting, announcing and directing visitors and customers.
- Assist the sales staff with job folders and other projects as needed.
- Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
- Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
- Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
- Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
- Excellent oral and written communication skills.
- Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician is desirable.
- Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
- Knowledge of Service Titan scheduling software not required but would be a asset.
Key Competencies:
- Honesty- Integrity-Dependability
- Excellent Customer Service skills
- Ability to communicate empathy
- Detail oriented
- Able to multi-task
- Basic knowledge of Microsoft Office applications
- Knowledge of Service Titan software a plus
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!