Service Expeditor

Elevating the Industry. Building Your Future.

At Roofed Right America, LLC we aren't just a roofing crew; we are a nationally growing organization. Raising the bar in the commercial and industrial sectors by combining elite craftsmanship with precision, leadership, and growth.

As operations expand and impact scales, we're looking for dedicated individuals who lead with Integrity, act with Responsibility, and never compromise on Safety. If you are looking to build your Skills past the status quo - Trade Up to a Better Crew.

Top Reasons to Join:

• 401(k) with Company Match
• Comprehensive Benefits Package
• Paid Time Off

Position Summary: The Service Operations Expeditor plays a critical role in driving administrative efficiency, project continuity, and superior customer service across our field operations. This role is primarily responsible for accelerating data entry and logistical support, directly alleviating bottlenecks in service ticketing, sales opportunities, and job setup. By managing high-volume incoming requests and coordinating project essentials-such as materials, equipment rentals, and client communications, the Expeditor ensures that projects move smoothly from initial inquiry to field execution.

The Blueprint for Success - Key Responsibilities:

Job Setup & Administrative Support

• Assist with back-end job setup workflows to relieve high-volume workloads and prevent operational delays.
• Prepare job hazard analysis and other risk assessment documentation as needed
• Review newly won jobs to determine what materials are required for job scheduling purposes
• Review the material lists and coordinate with job stakeholders ensure accuracy of the order and readiness to be scheduled; work with sales team and technician to align on any uncertainties regarding materials or scheduling
• Regularly review jobs set up in the system to determine based on current inventory if a job can be scheduled

Logistics & Procurement Coordination

• Coordinate and place orders for materials and equipment rentals, including but not limited to lifts and dumpsters, based on project schedules and follow the order through to completion
• Handle material ordering independently by analyzing project recaps and backup documentation, eliminating the need for back-and-forth clarification.
• Follow-up with vendors on back-orders, expected arrival dates, and changes to availability and communicate internally to project stakeholders and management
• Coordinate material pickups and deliveries and communicate status with project stakeholders
• Ensure all required materials have arrived and are accounted for

Client Communication & Scheduling Support

• Ensure proactive, consistent communication with technicians needing materials
• Ensure technicians have necessary job information, specs, date sheets, maps etc. prior to job start date.
• Conduct job confirmations and proactive outreach to ensure alignment between clients and field crews.
• Communicate to Director of Operations when jobs are material ready for scheduling

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Tools for the Job:

Competencies:

• Documentation & Interpretation: Ability to interpret project recaps and documentation to place accurate orders independently.
• Proactive Communication: Strong verbal and written skills ensuring that materials needed and start dates are accurate and communicated to the project managers, job site leadership and the Director of Operations for scheduling purposes.
• Urgency & Efficiency: A fast-paced workflow mindset to capture sales opportunities before competitors do.
• Critical Thinking: Skill to troubleshoot missing logistical details without relying on constant back-and-forth communication.

Education and Experience:

Required:

• High school diploma with (2) years' experience in service coordination, logistics, or an administrative operations role
• Strong interpersonal, verbal, and written communication skills.

Preferred:

• Associates degree in a related field
• Experience in roofing, construction or field services

Direct reports: None

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The team members are regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are in an office environment. The noise level in the work environment is usually quiet.

EEO:

Roofed Right America, LLC, is committed to providing equal employment opportunity to all applicants and Team Members regardless of their race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.