Service Industry Customer Service Representative

Service Industry Customer Service Representative

Steadfast Alliance

About the Position

Steadfast Alliance is seeking a friendly, organized, and dependable Customer Service Representative to support our customers and service teams. This position serves as a central point of contact for service requests, scheduling questions, customer concerns, and follow-up communication.

The ideal candidate has experience in a service-based business, enjoys helping people, and can manage multiple priorities while keeping details organized. You will work closely with scheduling staff, division managers, and field teams to help ensure customer needs are understood, documented, and addressed promptly.

Key Responsibilities

• Answer incoming calls and emails professionally, providing helpful information about services, scheduling, and existing requests.

• Receive, document, and route customer service requests, including property details, contact information, access instructions, and reported concerns.

• Coordinate with scheduling staff and field managers to arrange service visits and communicate changes or delays.

• Keep customers informed about the status of their requests, next steps, and service completion.

• Create and update customer records, service tickets, and work orders accurately in company systems.

• Follow up on open requests to help ensure issues are resolved and customers receive a response.

• Handle customer concerns with patience and professionalism, escalating urgent or unresolved matters to the appropriate manager.

• Assist with estimate requests and route potential additional work to the appropriate team.

• Support communication between customers, office staff, and field personnel.

• Assist with routine billing questions and coordinate with accounting when additional review is needed.

• Maintain organized records of customer interactions, commitments, and follow-up actions.

• Provide general administrative support as needed.

Qualifications

• High school diploma or equivalent.

• Previous customer service or administrative experience, preferably in landscaping, irrigation, HVAC, construction, property services, or another service-based industry.

• Strong verbal and written communication skills.

• Excellent organization, attention to detail, and follow-through.

• Ability to manage a busy phone line, email inbox, and multiple service requests.

• Comfortable using Microsoft Outlook, Word, Excel, and customer management or scheduling software.

• Ability to remain calm, professional, and solution-focused during challenging conversations.

• Dependable attendance and the ability to work collaboratively with office and field teams.

Preferred Qualifications

• Two or more years of customer service experience in a service-based business.

• Experience coordinating service appointments, dispatching technicians, or managing work orders.

• Familiarity with NetSuite, Buildertrend, or similar business management systems.

• Bilingual communication skills in English and Spanish.

What Success Looks Like

• Customers receive timely, courteous, and accurate communication.

• Service requests are documented clearly and routed to the correct team.

• Open issues receive consistent follow-up through resolution.

• Scheduling and field teams have the information needed to serve customers effectively.

• Customer records remain accurate and up to date.

Join Our Team

At Steadfast Alliance, strong service starts with strong communication. We are looking for someone who takes ownership, follows through, and cares about creating a positive experience for our customers and teammates.

To apply, visit SteadfastAlliance.com or call 844-347-0702.