Service Manager – CDJR Dealership (Chrysler, Dodge, Jeep, Ram)
Full-Time | On-Site | Louisiana | Competitive Salary + Bonus + Full Benefits
Overview:
A leading CDJR dealership is seeking a performance-driven Service Manager to lead its fixed operations team. This role is ideal for a hands-on leader with deep knowledge of Chrysler, Dodge, Jeep, and Ram vehicles, strong operational expertise, and a passion for delivering exceptional customer service.
As Service Manager, you will oversee day-to-day service department operations, mentor your team, manage financial performance, and ensure compliance with OEM standards—all while fostering a culture of teamwork, accountability, and high-quality repairs.
Key Responsibilities:
Team Leadership & Development:
- Lead, coach, and motivate service advisors, technicians, and support staff
- Conduct performance reviews and implement development plans for continued growth
- Recruit, onboard, and train new service personnel
- Foster collaboration between service, parts, and sales departments
Customer Service Excellence:
- Ensure a high level of customer satisfaction through timely service and professional communication
- Resolve customer issues and complaints promptly and effectively
- Implement retention strategies, follow-up processes, and promotional service programs
Operational Oversight:
- Oversee daily service operations including appointment scheduling, workflow, and technician dispatching
- Ensure all repairs meet manufacturer standards and are completed on time
- Manage shop resources, equipment, and cleanliness
- Monitor technician productivity, shop capacity, and service lane performance
Financial & Performance Management:
- Analyze departmental financials including labor sales, gross profit, and overhead costs
- Control expenses while driving revenue growth and upsell opportunities
- Prepare performance reports and develop action plans to improve profitability
- Oversee warranty, internal, and customer-pay processes with precision
Compliance & Safety:
- Ensure full compliance with CDJR OEM guidelines, dealership policies, and local regulations
- Maintain a safe work environment by enforcing all safety procedures and environmental standards
- Ensure proper handling and disposal of hazardous materials
What You Bring:
- Prior experience as a Service Manager in a CDJR dealership or high-volume domestic store
- Strong technical knowledge of vehicle repair processes, warranty systems, and service operations
- Excellent leadership, team management, and conflict resolution skills
- Ability to manage budgets, control expenses, and drive financial performance
- Proficiency in dealership management systems (DMS) and scheduling tools
- High attention to detail with a customer-first mindset
- Valid driver’s license and clean driving record
Education & Experience:
- High school diploma or equivalent required
- Technical or vocational training in automotive repair strongly preferred
- 3–5+ years of service management experience in a dealership environment
What You’ll Gain:
- Competitive salary + performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career growth within a stable, well-established dealership
Apply Now for Immediate Consideration
If you're a service leader with CDJR experience and a passion for building strong teams and customer satisfaction, we want to hear from you.
Submit your resume today to start the conversation.