Service Manager - Plumbing

Plumbing Service Manager - Field Leadership & Sales

$75,000-$107,000/Year | Camp Hill, PA

Help plumbers build their skills, serve customers well, and reach their full potential.

Pronto Plumbing & Drain, Inc. is seeking a Plumbing Service and Sales Manager to guide our residential plumbing service team. This hands-on leadership role is ideal for someone who combines strong plumbing knowledge with an ability to coach others, support customer-facing decisions, and improve team performance.

Rather than managing from behind a desk, you'll spend significant time in the field working alongside technicians, helping solve problems, reinforcing best practices, and developing a team that takes pride in its work.

Your Role on the Team

• Coach and develop technicians: Set clear expectations, provide feedback, and help team members strengthen their technical and customer service skills.
• Support field performance: Join technicians on service calls as needed, offering guidance on troubleshooting, customer conversations, and repair or replacement options.
• Build a consultative sales culture: Help technicians identify customer needs, explain solutions clearly, and present appropriate options that improve comfort, safety, and reliability.
• Lead training and meetings: Deliver practical, engaging training that builds confidence, reinforces standards, and encourages continuous improvement.
• Improve service results: Partner with company leadership to strengthen processes, team accountability, customer satisfaction, and overall performance.

What You'll Bring

• At least 5 years of residential plumbing service experience
• At least 2 years of plumbing leadership experience, such as Service Manager, Field Supervisor, Lead Plumber, or a similar role
• Strong working knowledge of residential plumbing repairs, service, replacements, and installations
• Experience coaching technicians in a customer-facing environment
• Familiarity with residential plumbing sales or a Selling Technician model
• Professional communication skills and the ability to build customer and team confidence
• A hands-on approach, strong sense of urgency, and willingness to support field operations
• A commitment to accountability, learning, and developing others
• Training through Nexstar, Weldon Long, or a similar sales or leadership program is a plus

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays and vacation
• Paid technical training
• Tool assistance program
• Life insurance
• Employee appreciation events

The Leadership Style That Thrives Here

You lead with confidence and humility, take ownership of outcomes, and stay open to learning. You're comfortable supporting technicians when questions arise, sharing your expertise, and helping skilled plumbing professionals grow their capabilities and earning potential.

About Pronto Plumbing

For more than 50 years, Pronto Plumbing & Drain, Inc. (formerly SECCO Home Services) has served homeowners and businesses throughout the Harrisburg, York, and Lancaster region of Pennsylvania. Our plumbing, heating, and cooling teams are built on quality workmanship, transparent service, dependable customer care, and lasting relationships with customers and vendors.

We value professionalism, accountability, continuous improvement, and doing right by the customer.

Ready to lead from the field? If you bring residential plumbing expertise and enjoy helping a team improve, we encourage you to apply.