Service Manager, Mobile Fleet Service [Full-Time] |
Salt Lake City, UT
About Fleetspan
Fleetspan Mobile Fleet Solutions (formerly Transwest Mobile Truck Repair) brings service directly to our customers’ fleets. We are not a “break/fix” company. We are a comprehensive fleet service partner. Our technicians find what the customer didn’t know to ask about, and we turn those findings into results: quoted, sold, scheduled, repaired, and closed. Touch and leave is not our model.
We’re looking for a Service Manager to lead our Salt Lake City team and own every work order from first call to final invoice.
No Fleet Experience? That’s OK.
Many of our best Service Managers come from outside fleet service. If you’ve led a team, scheduled people’s work, owned a financial number, and taken care of customers, whether in retail, restaurants, construction, field service, B2B sales, or another industry, we want to hear from you. Mechanical knowledge is not required. We’ll teach you the trade. What we can’t teach is ownership.
The Role
As Service Manager, you’ll lead a team of 3 to 8 field service technicians and oversee every work order assigned to your team. You’re fully responsible for the progress, execution, and outcome of each one, including scheduling, parts, customer communication, selling additional work, and hitting a 55% minimum gross profit on every ticket. At Fleetspan, stalled or forgotten work orders don’t happen. Every open order has a next step, an owner, and a date.
What You’ll Do:
- Create work orders accurately and completely, with the customer’s concern, unit details, and scope clearly stated.
- Assign and schedule each order to the right technician so the work gets done on time and routes make sense.
- Order and track parts so materials never hold up a job.
- Sell additional found items by quoting and presenting every recommendation your technicians make, helping customers keep their fleets safe and on the road.
- Communicate with customers at every milestone, before they have to ask: findings, quotes, approvals, parts, scheduling, and completion.
- Follow through daily to drive every order forward until it’s complete.
- Protect gross profit by pricing, quoting, and controlling labor and parts so every ticket hits a 55% minimum GP.
- Document and close every order with complete notes and no open action items.
Leading Your Team:
- Hold technicians to a clear, defined process and coach them to it.
- Keep technicians on billable, revenue-generating work and prevent idle time and wasted trips.
- Own technician schedules, plan the day and week ahead, and adjust quickly when jobs change or cancel.
- Review work quality and documentation, and address gaps quickly and directly.
What We’re Looking For:
- 2+ years leading or supervising a team of 3 or more people, in any industry
- Experience scheduling or dispatching other people’s work day to day (crews, shifts, routes, or appointments)
- Accountability for a financial number such as margin, gross profit, sales, labor cost, or budget
- Experience selling, upselling, or quoting to customers
- Experience handling customer complaints and escalations directly
- Comfortable using business software daily (work order system, CRM, ERP, POS, or dispatch app); Fullbay experience is a plus but not required
- Curiosity and willingness to learn fleet and equipment basics
- Valid driver’s license and ability to visit customer and job sites
- Ability to pass a background check and drug screen
You’ll Thrive Here If You:
- Have a daily system for tracking every open item, and nothing falls through the cracks
- Drive stalled work to done instead of waiting on others
- Hold people to a standard while earning their respect
- Sell with confidence and honesty, without pressure
- Own outcomes, including mistakes
What We Offer:
- $70,000 – $80,000 annual base salary
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life insurance
- 401(k)
- HSA with annual company match
Apply today and help us build the fleet service partnership our Salt Lake City customers count on!
You should be proficient in:
- Leadership / People Management
- Operational Metrics & KPI Management
- Vendor & Supplier Management
- High School / GED
- Excellent Communication Skills
- Basic Computer Skills
- Customer Communication
- Team Leadership
- Work Order Management
- Sales Quoting