Service Technician

Reynolds Water Conditioning Location: Farmington Hills, Michigan Employment Type: Full-Time | Non-Exempt About Reynolds Water Conditioning Founded in 1931, Reynolds Water Conditioning is Michigan's oldest water treatment company. For over 95 years, we have been dedicated to providing high-quality water treatment solutions and exceptional customer service to homeowners and businesses throughout Southeast Michigan. We specialize in water softening, filtration, reverse osmosis, and customized water treatment solutions. Our success is built on our commitment to quality, integrity, technical expertise, and delivering an outstanding customer experience. At Reynolds, we believe our employees are the foundation of our success. We foster a supportive, team-oriented environment where employees are encouraged to grow professionally, develop their skills, and take pride in the work they do. Position Summary Reynolds Water Conditioning is seeking a motivated, dependable, and customer-focused Service Technician to join our growing team. The ideal candidate enjoys hands-on work, solving technical challenges, and helping customers improve their water quality. This position is responsible for diagnosing, servicing, maintaining, and installing residential and light commercial water treatment equipment while delivering the exceptional customer experience Reynolds is known for. We are looking for someone who takes ownership of their work, demonstrates a positive attitude, and is eager to learn and grow. Previous water treatment experience is preferred but not required. We are willing to train the right candidate. Key Responsibilities Service, Maintenance & Installation · Diagnose, troubleshoot, repair, and maintain residential and light commercial water treatment systems. · Service and install water softeners, filtration systems, reverse osmosis systems, iron filters, and related equipment. · Perform preventative maintenance, filter replacements, system inspections, and equipment adjustments. · Identify equipment malfunctions and recommend appropriate repairs or replacement solutions. · Conduct water testing and evaluate system performance to ensure optimal operation. · Complete installations and repairs according to company standards, manufacturer specifications, and applicable codes. · Maintain an organized, clean, and properly stocked company vehicle. Customer Service & Sales Opportunities · Deliver a professional, friendly, and knowledgeable customer experience during every service visit. · Educate customers on their water treatment equipment, maintenance requirements, and available solutions. · Identify opportunities to improve customers' water quality through equipment upgrades, additional products, and preventative maintenance services. · Present recommendations and estimates clearly, accurately, and without high-pressure sales tactics. · Build customer trust through honest communication, dependable service, and quality workmanship. · Address customer questions and concerns promptly and professionally. Documentation & Operational Excellence · Accurately document service calls, diagnostics, repairs, recommendations, and completed work using ServiceTitan. · Maintain accurate records of parts, materials, and equipment used. · Follow established company procedures, safety requirements, and service standards. · Collaborate with dispatch, customer service, sales, and installation teams to ensure a seamless customer experience. · Manage daily schedules efficiently while maintaining quality workmanship. · Participate in ongoing technical training, coaching, and professional development. · Take ownership of assigned work and strive for first-time resolution whenever possible. Qualifications & Requirements Required Qualifications · High school diploma or GED. · Strong mechanical aptitude and ability to troubleshoot and solve problems. · Excellent customer service and communication skills. · Ability to work independently while contributing to a team environment. · Strong attention to detail, organization, and time management. · Ability to follow written instructions, verbal directions, and documented procedures. · Comfortable using smartphones, tablets, and computerized service management systems. · Valid driver's license with an acceptable driving record. · Ability to obtain and maintain a DOT medical card if required for assigned duties. · Ability to meet applicable pre-employment background screening and drug testing requirements. Preferred Qualifications · Experience in water treatment, plumbing, HVAC, appliance repair, mechanical service, or related skilled trades. · Familiarity with water softeners, filtration equipment, reverse osmosis systems, and water testing. · Previous experience diagnosing and repairing mechanical or plumbing systems. · Experience using ServiceTitan or similar field service software. · Experience identifying customer needs and recommending products or services. Physical Requirements & Work Environment · Ability to lift and carry up to 50 pounds, with or without reasonable accommodation, as an essential function of the position. · Ability to safely move and position heavier equipment using appropriate assistance or lifting equipment. · Ability to bend, kneel, crouch, climb stairs, and work in confined or restricted spaces. · Comfortable working in residential basements, utility rooms, mechanical rooms, and other service environments. · Ability to operate tools and equipment safely. · Ability to drive a company service vehicle to customer locations throughout the assigned service area. · Ability to perform the essential functions of the position, with or without reasonable accommodation. What We Offer At Reynolds Water Conditioning, we invest in our employees and provide opportunities to build a rewarding, long-term career. · Competitive hourly compensation: $22-$25 per hour, based on experience and qualifications. · Additional earning opportunities: Performance-based incentives for qualified sales and customer solutions. · Training and development: Hands-on technical training, ongoing coaching, and opportunities to expand your skills. · Health benefits: Available medical and other eligible benefit programs. · Paid time off: PTO and other applicable paid leave benefits. · 401(k) retirement savings program: Helping employees plan for their financial future. · Company-provided equipment: Service vehicle, tools, and resources needed to perform the job. · Career advancement: Opportunities for professional growth within an established and growing organization. · Supportive team environment: Collaborative leadership that values employee input, recognizes performance, and promotes accountability. What Success Looks Like A successful Reynolds Service Technician consistently demonstrates: · Customer Satisfaction: Provides a positive, professional service experience and builds lasting customer relationships. · Technical Excellence: Accurately diagnoses issues, completes quality repairs, and minimizes repeat service visits. · Productivity: Manages time efficiently and completes assigned work safely and effectively. · Revenue Contribution: Identifies legitimate customer needs and recommends appropriate water treatment solutions. · Documentation: Maintains accurate and complete service records. · Teamwork & Accountability: Communicates effectively, supports teammates, and takes ownership of results. Join the Reynolds Team If you enjoy working with your hands, solving problems, and making a meaningful difference for customers, we would love to hear from you. At Reynolds Water Conditioning, you will be joining a company with a long-standing reputation for excellence, a commitment to employee development, and a team that takes pride in providing cleaner, better water to the communities we serve. Build your career with Reynolds Water Conditioning, where quality service, teamwork, and customer trust have been our foundation since 1931. Equal Opportunity Employer Reynolds Water Conditioning is an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.