Department

Reports To

Position Summary

Essential Duties and Responsibilities

Vehicle Diagnosis & Repair

• Inspect, diagnose, and repair gasoline, diesel, hybrid, and electric vehicles as applicable.
• Perform manufacturer-recommended maintenance services, including oil changes, tire rotations, brake service, fluid exchanges, and scheduled maintenance.
• Diagnose mechanical, electrical, hydraulic, and electronic vehicle systems using approved diagnostic equipment.
• Repair engines, transmissions, steering, suspension, brakes, HVAC systems, driveline components, and electrical systems.
• Conduct road tests before and after repairs when necessary to verify concerns and confirm repair quality.

Repair Order Documentation

• Accurately document customer concerns, diagnostic findings, repair procedures, parts used, labor performed, and recommendations on repair orders.
• Record time accurately using dealership timekeeping and repair order systems.
• Communicate repair recommendations and additional service needs to Service Advisors.
• Complete all repair documentation in accordance with manufacturer warranty requirements.

Quality & Safety

• Perform repairs in compliance with manufacturer repair procedures and dealership quality standards.
• Follow all OSHA safety requirements and dealership safety policies.
• Maintain a clean, organized, and safe work area.
• Properly handle hazardous materials, tools, equipment, and waste disposal.
• Participate in quality control inspections when required.

Equipment & Tool Maintenance

• Maintain and properly care for assigned tools and equipment.
• Operate diagnostic equipment, lifts, alignment machines, and specialty tools safely.
• Report damaged equipment or safety concerns immediately.

Professional Development

• Complete required manufacturer training and certification programs.
• Stay current on emerging vehicle technologies, diagnostic procedures, and repair techniques.
• Participate in dealership meetings, safety training, and technical development programs.

Team Collaboration

• Work closely with Service Advisors, Parts Department personnel, Warranty Administrators, and fellow technicians.
• Assist other technicians when appropriate.
• Promote teamwork and contribute to a positive work environment.
• Perform additional duties as assigned.

Required Qualifications

• High school diploma or equivalent preferred.
• Completion of an accredited automotive technical training program preferred.
• Previous automotive repair experience required based on technician level.
• ASE certifications preferred.
• Manufacturer certifications preferred.
• Valid driver's license with an acceptable driving record.
• Ability to operate manual and automatic transmission vehicles.
• Strong mechanical aptitude and diagnostic skills.
• Experience using computerized diagnostic equipment and dealership management systems.
• Ability to read technical service manuals, wiring diagrams, and repair procedures.

Core Competencies

• Mechanical Aptitude
• Diagnostic Skills
• Technical Knowledge
• Attention to Detail
• Quality Workmanship
• Productivity
• Safety Awareness
• Problem Solving
• Teamwork
• Accountability
• Time Management
• Customer Focus
• Continuous Learning

Performance Expectations

• Complete repairs accurately and efficiently while meeting established productivity standards.
• Maintain high levels of repair quality with minimal comebacks.
• Follow manufacturer repair procedures and dealership quality standards.
• Accurately document all repairs and diagnostic findings.
• Maintain required manufacturer certifications and technical training.
• Promote a safe, clean, and organized work environment.
• Deliver professional service that supports customer satisfaction and dealership success.

Working Conditions

• Automotive repair shop environment with frequent exposure to vehicle noise, moving equipment, chemicals, fumes, and varying temperatures.
• Frequent standing, walking, bending, kneeling, crouching, and working underneath vehicles.
• Use of power tools, diagnostic equipment, hydraulic lifts, and specialized automotive tools.
• Overtime, weekends, and flexible scheduling may be required based on business needs.

Physical Requirements

• Ability to stand, walk, bend, kneel, crouch, crawl, and work in confined spaces for extended periods.
• Ability to lift, carry, push, and pull up to 75 pounds regularly.
• Ability to operate power tools, hand tools, diagnostic equipment, and vehicle lifts safely.
• Manual dexterity sufficient to perform detailed mechanical repairs.
• Visual ability to inspect vehicle systems, read technical manuals, and interpret diagnostic equipment.
• Ability to safely operate customer and dealership vehicles, including manual and automatic transmissions.