Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas. Heavy physical effort is required to perform job functions including constant balancing, bending/stooping, climbing into and out of man holes, moving around construction sites with uneven terrain, and lifting repair fittings, mechanical joint fittings, C900 pipe, meter boxes and other water components weighing up to fifty (50) pounds from ground to shoulder height.