Automotive Repair and Maintenance, Billing, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Maintenance Services, Multitasking, Organizational Skills, Record Keeping, Team Player, Time Management, Writing Skills
Are you a people-person who loves cars? Our client, a busy and growing auto repair shop in Moorhead, is looking for a full-time Service Writer to be the face of the shop and the key point of contact between customers and technicians. If you’re friendly, approachable, and able to deliver tough news with grace, this could be the perfect role for you!
What You'll be Doing:
Greet customers and listen carefully to their automotive concerns
Document vehicle issues clearly for the service team
Provide accurate estimates and communicate service needs to customers
Schedule repairs and follow up on work progress
Maintain records of services performed and ensure timely invoicing
Deliver updates and “difficult news” to customers in a professional and empathetic manner
Act as a bridge between the technicians and customers, ensuring satisfaction and transparency
Who We're Looking For:
Friendly, professional, and approachable personality
Strong communication skills, able to explain technical information in simple terms
Customer-focused and able to handle sensitive situations with diplomacy
Organized and detail-oriented, comfortable managing multiple tasks
Previous automotive service or customer service experience preferred, but not required
Ability to work in a fast-paced, team-oriented shop environment
What Our Client Offers: