The Solution Engineer will play a pivotal role in delivering high-quality technical support and software solutions to customers. This role involves on-site service delivery, collaboration with software developers, and active participation in the software development lifecycle. The ideal candidate will have strong technical skills in .NET and SQL, excellent problem-solving abilities, and a commitment to continuous improvement. This role will be reporting to Solution Manager, Integration Sales
Role & Responsibilities:
Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.
Manage customer's enquiries relating to technical and service problems with tact and courtesy
Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information
Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers
Work with software developer to investigate applications bugs to identify faults in application logic
Work with software developer to analyze, design, program, debug and modifies software enhancement
Provide on-site customer support to ensure optimal system functionalisty and customer's satisfaction.
Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems
EXPERIENCE THAT MATTERS: YOUR SKILLS & QUALIFICATIONS
NITEC/Diploma in IT with 1-2 years of relevant IT experience
Basic IT knowledge and Troubleshooting skill
Basic TCP/IP Networking and structure cabling knowledge
Basic Troubleshooting skill for combined network
Basic knowledge and troubleshooting skill for Microsoft Windows and Windows server firewall and policy
Knowledge in cyber security
Preferably possess own transport to travel to customer sites.
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
Learning culture where every employee is engaged in learning and development growth.
Team programs and activities that celebrate individual and team's success.
Long service award recognition for our committed and dedicated colleagues.
Health insurance and flexi-benefits cater for the employee's health and wellness.
Company transport is provided (ie: 3 pick-up point - Boon Lay MRT, Le Meridian LRT& Serangoon MRT)
Access your career at dormakaba today!
Numbers & Facts
Location
Rochester, NY
Skills
Analysis Skillsunmatched
Continuous Improvementunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Debugging Toolsunmatched
Diploma of Information Technology (General)unmatched
Embedded Softwareunmatched
Firewallsunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Microsoft .NETunmatched
Microsoft Windows Serverunmatched
Microsoft Windows System Administrationunmatched
Network Administration/Managementunmatched
Network Cableunmatched
On Site Supportunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
SQL (Structured Query Language)unmatched
Salesunmatched
Service Deliveryunmatched
Software Administrationunmatched
Software Debuggingunmatched
Software Developmentunmatched
Software Development Lifecycle (SDLC)unmatched
Software Engineeringunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Testingunmatched
Willing to Travelunmatched
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