Spa Front Desk Concierge

Spa Front Desk Concierge | Mandara Spa | 

Welcome guests. Build a career in wellness. Work where people vacation.

Our journey began on the spiritual island of Bali, where healing arts are passed down from generation to generation. Today, Mandara Spas can be found in resorts across Hawaii, the Caribbean, and the mainland U.S., with additional locations in destinations such as Bali and the Maldives. As part of OneSpaWorld, you will join a global team operating spas at sea and on land, in more than 50 destination resorts.

About the RoleAs a Spa Front Desk Concierge, you are the first face of the spa. You welcome every guest warmly, share our full range of services and homecare products, and help create the unforgettable first impression that sets the tone for their experience.

What You Will Do

• Greet and check in guests, ensuring every person feels welcomed
• Answer phones and book appointments with professional, friendly service
• Recommend spa services and homecare products based on guest needs
• Process payments and retail sales in our point-of-sale system
• Support front-of-house operations and uphold our service excellence standards
• Partner with therapists, managers, and the resort team to deliver a seamless guest experience

What You Bring

• 1 or more years of guest-facing experience in a spa, hotel, resort, restaurant, retail, or similar customer service setting (resort spa front desk experience is a plus)
• Warm, professional phone etiquette and strong listening and communication skills
• Comfort with computers and point-of-sale systems (Book4Time experience is a plus; we will train you)
• Retail or sales experience is a plus
• A polished appearance, positive attitude, and dependable work ethic
• Flexibility and a team-first mindset
• High school diploma or equivalent
• Ability to meet U.S. employment eligibility requirements

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