POSITION OBJECTIVE
The Spa Receptionist is customer focused. Answers phones, handles reservations, sells product, services, and assists in retail merchandising. Helps to maintain the cleanliness of the spa lounges, restrooms, and common areas. Days needed are Monday, Thursday and Sunday.
ESSENTIAL JOB FUNCTIONS
- Ensures the "Salamander Spa Experience" for members and guests by maintaining the standards set forth by Salamander/Innisbrook.
- Adheres to policies of the facility and Innisbrook.
- Accurately book, change, and cancel Spa appointments as needed.
- Acknowledge and greet everyone who enters and leaves Spa facilities.
- Provides detailed descriptions of Spa treatments, packages, services, facility features and hours of operation.
- Assist in all areas of the Spa as directed by supervisor or manager.
- Manages cash till daily, following company opening and closing paperwork procedures.
- Conduct and handle retail sales
- Escorts spa guests to changing areas in a courteous and timely manner.
- Explains the set-up and workings of the locker rooms, bathrooms, and showers to the guests.
- Attends product training and all company meetings.
- Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash.
- Restocks all linens and replenishes all shower and sink amenities.
- Performs other duties as requested by the Director of Spa.
EDUCATION/EXPERIENCE
High school diploma or GED. Previous customer service experience or resort experience, preferably in a spa. Minimum 2 years front desk experience answering phones and service industry experience. Book4Time software knowledge is a plus.
REQUIREMENTS
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Proficient in appropriate computer skills and office equipment.
- Effective leadership skills and a strong work ethic.
- Excellent customer service skills.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Creative in marketing, promotion, and programming.
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Able to show initiative and make decisions.
- Strong team player.
- Must be able to work at least one weekend shift per week.
PHYSICAL DEMANDS
- Ability to lift 25 lbs
- Ability to stand or sit for long periods.
- Awareness of proper body mechanics to prevent injury.
- Ability to bend, stretch, twist, stoop, kneel or reach with body, arms and/or legs
WORK ENVIRONMENT
- Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.