Spa Receptionist

Spa Receptionist

$16 to $20 per hour plus performance bonuses (Guest Advisors average about $200/month in bonuses)

Company Overview

Spavia Day Spa Plano is a luxury day spa in Plano, TX, dedicated to providing a relaxing, personalized escape for every guest. Our team is passionate about wellness, hospitality, and creating memorable experiences.

We offer a positive, supportive environment where team members are valued, trained thoroughly, and given opportunities to grow their careers in the spa and wellness industry.

The Opportunity

As a Spa Receptionist (called a Guest Advisor at Spavia), you will be the first and last impression for our guests. You will blend hospitality, sales, and coordination to make every visit seamless, welcoming, and memorable.

This role is ideal for someone who loves helping people, enjoys a fast-paced front desk environment, and wants to build a long-term career in spa, hospitality, or wellness while earning bonuses for delivering strong results.

This is a sales-focused front desk role. A big part of the job is recommending memberships, service enhancements, and retail products, and your bonuses are tied to those results. If you enjoy helping guests find what's right for them and like having goals to hit, you'll thrive here.

What You'll Do

• Welcome every guest warmly, set a calm and professional tone, and guide them through their spa experience from check-in to check-out.
• Manage appointment scheduling using spa software to ensure accurate bookings, efficient room use, and minimal wait times.
• Handle phone and in-person inquiries, answer questions about services, and help guests select treatments that best fit their needs.
• Promote memberships, service enhancements, and retail products in a consultative, guest-focused way that supports their wellness goals.
• Process payments accurately, maintain complete guest records, and keep the front desk area clean, organized, and inviting.

What Success Looks Like

• Within your first few months, you confidently manage the front desk independently while maintaining a calm, professional demeanor during busy periods.
• Guests consistently mention you by name in feedback for your friendliness, professionalism, and ability to make their visit feel special.
• You meet or exceed individual and team goals for membership enrollments, retail sales, and rebookings while maintaining high guest satisfaction scores.
• You build strong communication routines with massage therapists, estheticians, and spa leadership so the daily schedule runs smoothly and issues are resolved quickly.

What We're Looking For

• Experience in customer service, hospitality, retail, medical office, hotel, restaurant, salon, or spa environments is preferred.
• Clear, friendly communication skills and confidence talking with guests, answering questions, and recommending services or memberships.
• Comfort using computers and scheduling software, with the ability to stay organized and multitask during busy shifts.
• A positive attitude, strong work ethic, reliability, punctuality, and availability for some evening shifts and at least one weekend day each week.

Where This Role Can Lead

We promote from within, and this role is the starting point. Guest Advisors have a clear path to grow, from Guest Advisor to Lead Guest Advisor, Assistant Manager, and Spa Manager. In fact, our General Manager started at Spavia as a Guest Advisor.

Compensation and Benefits

• Competitive hourly pay starting at $16 to $20 per hour, plus performance-based bonuses and incentives (Guest Advisors currently average about $200 per month in bonuses).
• Employee discounts on spa services and retail products, paid training, and a beautiful luxury spa setting with a supportive team environment.
• Full-time team members are eligible for 401(k), medical, dental, and vision benefits.

How to Apply

To be considered, please apply with your resume and a brief note telling us about a time you recommended a product or service to a customer. What was it, and how did it go?