Sr. Help Desk Technician (Tier 3)

Sr. Help Desk Technician (Tier 3)

Sr. Help Desk Technician (Tier 3) Responsibilities: Performs in-depth analysis, diagnosis and resolution of desktop and workstations. Serves as the point of contact for escalated Tier Two troubleshooting of PC hardware and software, printer problems and network applications. Experience in troubleshooting mobile devices. Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas. Navy Trusted Agent for issuing SIPR Tokens.

Sr. Help Desk Technician (Tier 3) Qualifications: Must have a Security+ Certification. 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment. Experience as a Navy Trusted Agent for issuing SIPR Tokens. Need some leadership experience to assist with the helpdesk on tasks, projects and client's initiatives. Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude. Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.

Why should you work for Mindbank? Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses. Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Long Term Disability Short Term Disability 401 (k) Plan Paid Time Off Training and Education Reimbursement Referral Bonuses As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.