Sr Learning & Development Trainer

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies - Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services - including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

As a member of the Learning & Development Team, the Senior Trainer role has a direct impact on the training, growth and development of employees by developing, planning and facilitating operational, job and technical training for the assigned business unit(s) and/or the broader organization.

This role is responsible for partnering closely with business leaders to determine learning requirements, coordinate content development and facilitate training delivery with the goal to create an engaging experience, while increasing the knowledge, skills and abilities of the training participant. This position will also have responsibilities for facilitating needs assessments, the design of learning content, and the assessment of training curriculum to meet operational needs. Learning content may include product, process or systems-related training. The position will also support overall training initiatives for the organization.

Success in this role requires close partnership with business leaders, a depth of understanding for the target roles and continuing education regarding the process, products and platforms utilized to perform the job/ responsibilities to be trained.

Keys to success in this position are the ability to build relationships with business leaders, effectively manage stakeholder requests, lead with a collaborative approach, and utilize progressive facilitation techniques to deliver training that engages and excites participants.

Qualifications Include:

• Bachelor's degree with 5-10 years of progressive experience in training, learning & development or related role

(or equivalent combination of a high-school degree and progressive work experience)

• 5+ years facilitation experience; background in financial services/ mortgage lending highly preferred
• Demonstrated background in instructional design; proven ability to develop operational training using adult and active learning principles
• Experience performing needs assessments, drafting documentation, creating training proposals
• Demonstrated experience developing others coupled with well-developed coaching capabilities
• Solid project management capabilities with demonstrated experience working effectively with cross-functional teams in the design and facilitation of training
• Previous experience in Financial Services preferred
• Strong knowledge and skills with MS Office to include Outlook, Excel, Word and PowerPoint
• Strong verbal and written communication skills with the ability to effectively engage and present to all levels of individuals
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
• Strong organizational and planning abilities with a history of successful project planning and execution of plans
• Collaborative and consultative workstyle; demonstrated ability to work effectively with cross-functional teams
• Strong analytical skills; solid decision making abilities coupled with sound judgment
• Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support the organizations preferences and priorities
• Strong problem-solving abilities; ability to analyze and interpret performance data to identify opportunities and propose well-developed solutions
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to consistently bring projects to successful completion
• Strong attention to detail; strong compliance orientation
• Self-directed; comfortable working with ambiguity and uncertainty
• High degree of professional maturity, integrity, ability to maintain confidential data and information
• High degree of business acumen; strong fiscal and technical aptitude
• Clear, straight-forward, fact-based communication style; ability to effectively communicate technical information to non-technical audiences at an individual and group level.
• Strong business acumen with ability to prioritize, ensuring delivery of multiple, projects concurrently.
• Understanding of the importance of the user/ client experience and its impact on organizational success.
• Consultative and collaborative work style, motivated by success of the team vs. one's self.
• Resiliency, curiosity, commitment.

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $85,000.00 to $100,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.