Sr Manager, AI Technology Operations

About the Role

What You'll Do

• Own operational processes for enterprise AI tools across their full license and access lifecycle.
• Manage seat provisioning, deprovisioning, access changes, and related operational workflows.
• Establish consistent support and administration practices across a growing multi-vendor AI portfolio including the strategic approach against self service capabilities.
• Responsible for token implementation along with related compliance standards.
• Maintain accurate visibility into licenses, access, usage, operational issues, and platform status.
• Coordinate with vendors and internal technology teams to resolve service and platform issues.
• Create scalable processes that reduce manual administration as enterprise AI adoption grows.
• Partner with Information Security, identity/access teams, the Office of AI, and other stakeholders on access and operational requirements.
• Develop service metrics, reporting, documentation, and operational controls for supported AI platforms.
• Identify recurring operational issues and automate or simplify processes where appropriate.

Who You Are

• Experienced technology-operations, SaaS-operations, platform-administration, or enterprise-support leader with 4+ years of experience in related fields.
• Skilled in license lifecycle management, access provisioning, and operational process design.
• Comfortable managing multiple enterprise technology vendors and platforms simultaneously.
• Strong operational discipline with attention to controls, documentation, and service quality.
• Ability to work across technical teams, vendors, and business users.
• Experience using metrics and reporting to improve operational performance.
• Effectiveness at identifying opportunities for automation and process simplification.
• Comfort supporting technologies experiencing rapid adoption and frequent change.
• Experience administering enterprise AI or productivity platforms.
• Familiarity with identity and access management, enterprise SaaS administration, or IT service management.
• Experience supporting consumption-based as well as seat-based technology services.
• Experience creating operational processes for newly introduced enterprise technologies.